Information Technology A to Z Index IT Service Support Request

IT Support

EKUDirect: Students

EKUDirect is a web-based secure link to your data for university related personal information.

EKU Direct User Login

This article provides directions to login to EKU Direct.

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

Outlook Room (Lab) Reservations

https://it.eku.edu/crabbe-207d-it-computer-classroomThis article demonstrates how to schedule a meeting and find a room for the meeting. Faculty and staff can also reserve an IT computer lab or conference room using Room Finder.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services including email, Blackboard, EKU Direct, etc. in one convenient location without the need to call or email for assistance.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Students: Microsoft Office 365 Pro Plus

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Blackboard 'Sign On Error!'

What to do when you get a Sign on error in Blackboard

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Registering for Classes

This article discusses the steps to register for classes in EKUDirect.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Check Your Financial Aid

This article discusses how to check your financial aid with EKUDirect.

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Check Your Account Balance

This article discusses checking your account balance with EKUDirect.

Email Setup: Employees

Activate your email for EKU employees.

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