Information Technology A to Z Index IT Service Support Request

IT Support

EKUDirect: Students

EKUDirect is a web-based secure link to your data for university related personal information.

EKU Direct User Login

This article provides directions to login to EKU Direct.

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

Outlook Room (Lab) Reservations

https://it.eku.edu/crabbe-207d-it-computer-classroomThis article demonstrates how to schedule a meeting and find a room for the meeting. Faculty and staff can also reserve an IT computer lab or conference room using Room Finder.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Students: Microsoft Office 365 Pro Plus

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Screenshot:
Blackboard SaaS sign on error

Registering for Classes

This article discusses the steps to register for classes in EKUDirect.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

W: Drive for EKU Students

This article is about the W: Drive for EKU students.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Email Setup: Employees

Activate your email for EKU employees.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Check Your Financial Aid

This article discusses how to check your financial aid with EKUDirect.

Spam Filter-Employee Email

Information about spam filtering at EKU.

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