Information Technology A to Z Index IT Service Support Request

IT Support

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

EKUDirect User Login

This article provides directions to login to EKUDirect.

My EKU

EKU Direct Login Links

Outlook Room (Lab) Reservations

https://it.eku.edu/crabbe-207d-it-computer-classroomThis article demonstrates how to schedule a meeting and find a room for the meeting. Faculty and staff can also reserve an IT computer lab or conference room using Room Finder.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Students: Microsoft Office 365 Pro Plus

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

W: Drive for EKU Students

This article is about the W: Drive for EKU students.

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Screenshot:
Blackboard SaaS sign on error

Email Setup: Employees

Activate your email for EKU employees.

Registering for Classes

This article discusses the steps to register for classes in EKUDirect.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Check Your Financial Aid

This article discusses how to check your financial aid with EKUDirect.

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