Information Technology A to Z Index IT Service Support Request

IT Support

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

EKUDirect User Login

This article provides directions to login to EKUDirect.

Outlook Room (Lab) Reservations

This article demonstrates how to schedule a meeting and find a room for the meeting. Faculty and staff can also reserve an IT computer lab or conference room using Room Finder.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

EKUDirect: Check Your Admission Status

How to check your admission status.

Students: Microsoft Office 365 Pro Plus

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Reset EKU Password (Employees Only)

To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 
    password reset

Information Technology Checklist: New Students

IT checklist for new students at EKU.

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

W: Drive for EKU Students

This article is about the W: Drive for EKU students.

Email Setup: Employees

Activate your email for EKU employees.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Applying for Admission in EKUDirect

Step by step directions for applying for admission through EKUDirect.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Registering for Classes

This article discusses the steps to register for classes in EKUDirect.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Screenshot:
Blackboard SaaS sign on error

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