Information Technology A to Z Index IT Service Support Request

IT Support

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

Lync Client: Voicemail

Setting up voicemail using Lync client.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

CMS: Department Directory

CMS-build or edit a Department Directory.


What is SPSS?

Hobsons: Build a Filter

How to build a filter in Hobsons.


URL's for pages within a website.

CMS: Upload Picture or Graphic

Upload a picture or graphic.

CMS: Social Media

CMS-how to change links in the social media section.

Banner Password

Banner password.

EKU Homepage Bottom

Navigating the bottom section of the EKU Homepage.

2019 Full-Time Faculty Rollout

Faculty rollout has begun! (Last Update: 2/1/19)
On Friday, Feb. 1st, faculty were sent an email inviting them to select a date to exchange their existing computer for a new one. 

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

Lync Phone: Making a Call

How to make a call using the Lync phone at EKU.

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.