Information Technology A to Z Index IT Service Support Request

IT Support

Lync Phone: Transfer Calls

Complete blind and consultant transfers using the Lync phone.

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

Banner Finance Manual

The complete Banner Finance User Manual.

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

Hobsons: Build a Filter

How to build a filter in Hobsons.

Lync Client: Voicemail

Setting up voicemail using Lync client.

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

CMS: Department Directory

CMS-build or edit a Department Directory.

SPSS

What is SPSS?

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Computer Naming: Fixed Asset

How to name computers in Active Directory.

BDMS Insert Email

This article discusses how to insert an email into Document Manager.

Banner Password

Banner password.

CMS: URL's

URL's for pages within a website.

2019 Full-Time Faculty Rollout

Faculty rollout has begun! (Last Update: 2/1/19)
On Friday, Feb. 1st, faculty were sent an email inviting them to select a date to exchange their existing computer for a new one. 
 

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

CMS: Social Media

CMS-how to change links in the social media section.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
 \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

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