Information Technology A to Z Index IT Service Support Request

IT Support

Lync Phone: Transfer Calls

Complete blind and consultant transfers using the Lync phone.

Banner Finance Manual

The complete Banner Finance User Manual.


Login to EKU is a quick link to email, EKU Direct and more.

Budget Queries in EKUDirect

Budget queries quickly generate real-time budget and easy drill down to see the detail behind factual summary figures.

Hobsons: Build a Filter

How to build a filter in Hobsons.

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

Lync Client: Voicemail

Setting up voicemail using Lync client.

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

CMS: Department Directory

CMS-build or edit a Department Directory.

BDMS Insert Email

This article discusses how to insert an email into Document Manager.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Computer Naming: Fixed Asset

How to name computers in Active Directory.

Banner Password

Banner password.

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

View Previously Scanned Documents

How to view previously scanned documents in BDMS.


URL's for pages within a website.


What is SPSS?

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

CMS: Upload Picture or Graphic

Upload a picture or graphic.