Information Technology A to Z Index IT Service Support Request

IT Support

Lync Phone: Transfer Calls

Complete blind and consultant transfers using the Lync phone.

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

Banner Finance Manual

The complete Banner Finance User Manual.

CMS: Upload & Link PDF

How to upload and link to a PDF in the CMS.

Hobsons: Build a Filter

How to build a filter in Hobsons.

Lync Client: Voicemail

Setting up voicemail using Lync client.

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

CMS: Department Directory

CMS-build or edit a Department Directory.


What is SPSS?

BDMS Insert Attachment on Email

This article discusses how to insert an email attachment into Doc Mgr.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed


Computer Naming: Fixed Asset

How to name computers in Active Directory.

BDMS Insert Email

This article discusses how to insert an email into Document Manager.

Banner Password

Banner password.


URL's for pages within a website.

2019 Full-Time Faculty Rollout

Faculty rollout has begun! (Last Update: 2/1/19)
On Friday, Feb. 1st, faculty were sent an email inviting them to select a date to exchange their existing computer for a new one. 

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

CMS: Social Media

CMS-how to change links in the social media section.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button