Information Technology A to Z Index IT Service Support Request

IT Support

JAMF Self-Service

Opening Self Service

Use live captions in a Teams meeting

This knowledgebase article will explain how to use live captions in a Teams meeting

Using the Course Tiles View in Blackboard

Blackboard lets users choose to see their courses in "list view" or "tiles view."  Users select the view by clicking the buttons at the top left above their entries:   All users can have whichever view they prefer and can switch at any time.

Join a Microsoft Teams meeting in Outlook

This knowledgebase articlet will explain how to join a Teams meeting from your Outlook calendar

Use commands in Teams

This knowledgebase article will describe 'use commands' available in Teams

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

Office365 Email Migration - Android Instructions for the Outlook Mail App

This will show you how to set up your new Office365 email on the Outlook email app

5 tips for using Teams when you're deaf or hard of hearing

This knowledgebase article explains how to use Teams when you're deaf or hard of hearing

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

Assessment and Remote Teaching: Options and Opportunities

This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

Sign in to Microsoft Teams

This knowledgebase article covers logging into Microsoft Teams

Student Preview Mode in Blackboard

Student preview allows instructors to review their course from a student's perspective.  This is helpful if you want to be confident the course is well-designed and fuctioning as expected.  You can also validate course behaviors, such as the conditional release of content and how grades appear.

Types of Blackboard Assessments

Log into EKU Blackboard site using your EKU email username and password.

Office365 Email Migration - Android Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native Android email app
 

Make a call in Microsoft Teams (Note: this is currently only configured for calls between EKU employees)

This knowledgebase article explains how to use Teams to make a phone call

Blackboard Tool Availability

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system.  Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Grade Center display has too much white space for the headers

Issue:  Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

Pages