IT Support

Adding and deleting users in your Blackboard Course or Organization

Adding Users

The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

Blackboard Discussions

Online discussions provide unique benefits. Because students can take time to ponder before they post ideas, you may see more thoughtful conversations. You can observe as students demonstrate their grasp of the material and correct misconceptions. You can extend your student hours and reach students more often during the week so that learning is continuous.

Change Teams Ringtone

Issue: I want to change the ringtone in Microsoft Teams

Resolution:

Error: The Course " __ " is a child Course and cannot be used as a copy destination. Please specify another course as the destination.

ISSUE: While trying to copy previous course materials into a new course, received this error:

Error: The Course " __ " is a child Course and cannot be used as a copy destination. Please specify another course as the destination.

Blackboard Enrollment/Login Change

How employees will be enrolled in Blackboard now

Blackboard Annotate

Google Workspace for Education Storage Limits

Effective January 2023, Google has implemented a paid Google Workspace subscription package for universities and will no longer be free, unlimited storage.

This storage space covers both Google Drive and Google Photos.

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

Open the App Store
Search for OneDrive
Install the OneDrive app from Microsoft

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

There are lots of great reasons to like the updated Content Editor in Blackboard Learn. Adding content has been simplified, and it works better on both hand-held devices and larger screens. There are several improvements for accessibility and some new features, too. Besides some updated tool icons, there are also some changes in behavior to know about.

Instructor can't see controls in Blackboard (Edit Mode is OFF)

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences:

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu

Hide Courses No Longer Teaching/Delete previous instructors from courses

ISSUE: You are no longer an instructor in a course in Blackboard and no longer want to see the course on your course list (#1, below). You are a new instructor and want to remove the old instructor from a course (#2-7, below)

FIX:

Instructions for sharing videos in Blackboard through Teams

EKU Offers faculty to create a Microsoft Team for their class in Blackboard.

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Forwarding Email as an Attachment

ISSUE: I need to forward an email as an attachment from the Outlook Client or Outlook Web App (OWA)

FIX:

Forwarding Email as Attachment in Outlook Client (Windows)

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Clear Your Browser Cookies, Cache, and History

Firefox

Click Library , click History, then click Clear Recent History.
In the Time range to clear dropdown, click Everything.

Manage email messages by using rules

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

The easiest and most common rule to create is one that allows you to move an item from a certain sender or with certain words in the subject line to another folder. You can create this rule directly from a message you've already received.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

IT Support

Adding and deleting users in your Blackboard Course or Organization

Adding Users

Blackboard Discussions

Change Teams Ringtone

Error: The Course " __ " is a child Course and cannot be used as a copy destination. Please specify another course as the destination.

Blackboard Enrollment/Login Change

Blackboard Annotate

Google Workspace for Education Storage Limits

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

Instructor can't see controls in Blackboard (Edit Mode is OFF)

Blackboard Email Blocked on Student Accounts

Hide Courses No Longer Teaching/Delete previous instructors from courses

Instructions for sharing videos in Blackboard through Teams

Tool Availability in Blackboard Courses

Forwarding Email as an Attachment

Copy Data to a Personal OneDrive Account

Clear Your Browser Cookies, Cache, and History

Firefox

Manage email messages by using rules

Send automatic out of office replies from Outlook for Windows

New Outlook for Windows

Use rules to create an out of office message

Pages

About EKU

My EKU

Quick Links

Resources

Syndicate