Information Technology A to Z Index IT Service Support Request

IT Support

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

CMS: Social Media

CMS-how to change links in the social media section.

Get Started with Blackboard: Faculty

Blackboard is EKU's learning management system (LMS):

Outlook 2013: Quick Start Guide

This article discusses basic changes in Outlook 2013 from previous versions.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Lync Phone: Sign into Phone

How to sign into a Lync Phone.

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

Spam Filter-Student Email

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Hobsons: Build a Filter

How to build a filter in Hobsons.

Lync Phone: Making a Call

How to make a call using the Lync phone at EKU.

Banner Password

Banner password.

Office 365 for Education

File and Data Storage

OneDrive  (Install on PC)

2019 Full-Time Faculty Rollout

Faculty rollout has begun! (Last Update: 2/1/19)
On Friday, Feb. 1st, faculty were sent an email inviting them to select a date to exchange their existing computer for a new one. 
 

Map a Network Drive - Mac OS X

1. Make the Finder utility active, hold the Command key and press the K button to bring up the appropriate server connections.  If Finder is not active, click the blue face icon on the Dock before entering the keyboard command.

2. On the next screen choose to manually specify the network address.  For example, the student W: drive would be:
cifs://studentsrv.student.eku.edu/users/emailusername

Hobsons: Revise and Create New Event

How to create an event in Hobsons by copying existing event.

Outlook MailTips

IT enabled MailTips in Outlook on Monday, October 9, 2017.  This is to help avoid common, but potentially costly or embarrassing mistakes.  MailTips alerts can be triggered by actions including clicking Reply All to a large recipient list, sending sensitive information to someone outside your organization, or sending a message to someone who is out of office.

Example:

MailTip

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

CMS: Page

CMS-create a page.

Pages