Information Technology A to Z Index IT Service Support Request

IT Support

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

CMS: Preparing for Training

Prepare for a content management system training session.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

CMS: Request a Web Site

Request a web site for your area. 

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Wired

How to connect to the Wired/Ethernet in EKU Residence Halls.

View Your Holds and Major

This article discusses viewing your holds and your major in EKUDirect.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Game Console Connection Guide

DEVICES WILL WORK IN ONE OF THESE WAYS:

1. If it has Wi-Fi and supports WPA2 Enterprise, login to EKU_Secure and the device should work.

2. If it doesn't support WPA2 Enterprise or you just want a faster more reliable connection--plug the device into the Ethernet in your room.  This may require purchasing a network dongle.

3. If neither option is viable, as in with portable game devices, they will not connect to the campus network.

 

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Remote/VPN into a Computer

Directions for remoting into a computer.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Banner: Navigation

Here are the steps to Banner navigation.

Training: DegreeWorks

Description of DegreeWorks training.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Using Software Center to Install Programs

How to install software safely using Software Center for EKU faculty and staff computers.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Pages