IT Support

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

"Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution:

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to B

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

G Suite Account and Login Information

Your Account Credentials

You will authenticate your G Suite account like you do your Office 365 account, with your full EKU email address and password:

Google signin

Signing In

Open www.google.com and be sure you are logged out of any other Google accounts by clicking the icon in the top-right corner and choosing the Sign out button. If you do not have that, you are not currently logged into a consumer Google or G Suite for Education account.

Blackboard Collaborate

Launch Blackboard Collaborate

Log into Blackboard
Open Course
Click Tools (on the left-hand menu)
Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

Create a Session

Follow the launch instructions above
Click the Create Session button

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately. You have several options.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Create Blackboard Forums

A forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

VPN

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The VPN client can be downloaded by going to https://sslvpn.eku.edu and authenticating with your EKU email address and password if prompted.