Information Technology A to Z Index IT Service Support Request

IT Support

Reordering Pages

How to reorder pages in Doc Mgr.

BDMS Insert a Page to Indexed Document

How to insert a page to an Indexed Document in Doc Mgr.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

Move or Copy Document Pages

How to move and/or copy document pages to a batch in BDMS.

Insert a Page to an Indexed Document-WebApp

How to insert a page to an indexed document in WebApp.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Save Page Rotation (New/Sticky Versions)

How to save page rotation as sticky view or new version in Doc Mgr.

CMS: Embed Video

How to embed a video.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Delete a Version WebApp

How to delete a version in WebApp.

Fax

Directions to use the fax feature on the department printers at EKU.

Android: Screenshot

How to take screenshot with Android device.

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Map a Network Drive - Windows 8

1. Open Windows File Explorer, and select This PC in the Navigation Pane.  Click the Map network drive button on the ribbon, or right-click This PC and then select Map network drive...

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