Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Embed Video

How to embed a video.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

BDMS Insert a Page to Indexed Document

How to insert a page to an Indexed Document in Doc Mgr.

Move or Copy Document Pages

How to move and/or copy document pages to a batch in BDMS.

Android: Screenshot

How to take screenshot with Android device.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Insert a Page to an Indexed Document-WebApp

How to insert a page to an indexed document in WebApp.

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

Save Page Rotation (New/Sticky Versions)

How to save page rotation as sticky view or new version in Doc Mgr.

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Delete a Version WebApp

How to delete a version in WebApp.

Fax

Directions to use the fax feature on the department printers at EKU.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Map a Network Drive - Mac OS X

1. Make the Finder utility active, hold the Command key and press the K button to bring up the appropriate server connections.  If Finder is not active, click the blue face icon on the Dock before entering the keyboard command.

2. On the next screen choose to manually specify the network address.  For example, the student W: drive would be:
cifs://studentsrv.student.eku.edu/users/emailusername

Map a Network Drive - Windows 8

1. Open Windows File Explorer, and select This PC in the Navigation Pane.  Click the Map network drive button on the ribbon, or right-click This PC and then select Map network drive...

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

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