Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Building a Webform Type & Explanations

Webform types and component explanations.

Hobsons:Telecenter -Build a Call Job

How to build a call job in Hobson's Connect.

Spam Filter-Student Email

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

Save Page Rotation (New/Sticky Versions)

How to save page rotation as sticky view or new version in Doc Mgr.

Lync Phone: Sign into Phone

How to sign into a Lync Phone.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
 \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

Page Rotation as New Version WebApp

How to rotate a page and save as a new version in WebApp.

CMS: Embed Video

How to embed a video.

Delete a Version WebApp

How to delete a version in WebApp.

Closing AppXtender Web Access

Use the logoff command to cleanly exit AppXtender.

Banner: Delete Java Cache

Java update fix Database Authentication error in Banner.

Fax

Directions to use the fax feature on the department printers at EKU.

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Android: Screenshot

How to take screenshot with Android device.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Wired: Linux PC

Connecting a Linux PC to wired/ethernet in residence halls.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

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