Information Technology A to Z Index IT Service Support Request

IT Support

Office365 Email Migration - Android Instructions for the Outlook Mail App

This will show you how to set up your new Office365 email on the Outlook email app

Join a Microsoft Teams meeting in Outlook

This knowledgebase articlet will explain how to join a Teams meeting from your Outlook calendar

Sign in to Microsoft Teams

This knowledgebase article covers logging into Microsoft Teams

Assessment and Remote Teaching: Options and Opportunities

This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

Types of Blackboard Assessments

Log into EKU Blackboard site using your EKU email username and password.

Resolving Issues with 2FA/MFA: Device Availability Issue

Change my default device

  1. Navigate to https://mysignins.microsoft.com/security-info
  2. Select change next to Default sign-in method (top of list)

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Using 2FA/MFA while traveling

Whether you're planning to travel or not, EKU STRONGLY URGES you to enroll at least two devices, in case your preferred device is lost, stolen, disabled, or inaccessible. 

Use live captions in a Teams meeting

This knowledgebase article will explain how to use live captions in a Teams meeting

Office365 Email Migration - Android Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native Android email app
 

Why does EKU require employees to 2FA/MFA?

The Reality

Numerous attacks on institutions of higher education have resulted in the theft, alteration, or destruction of data.  EKU has been targeted by cybercriminals with similar capabilities. 

Make a call in Microsoft Teams (Note: this is currently only configured for calls between EKU employees)

This knowledgebase article explains how to use Teams to make a phone call

JAMF Self-Service

There are several ways to access self service. You will only have self service if you are connected to jamf, the mac management system.

One is on your dock, you will see an icon of the colonel.

It may have a number on it if we have sent out a notification for a piece of software, but most of the time, it will just be the colonel.

Grade Center display has too much white space for the headers

Issue:  Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

Use commands in Teams

This knowledgebase article will describe 'use commands' available in Teams

5 tips for using Teams when you're deaf or hard of hearing

This knowledgebase article explains how to use Teams when you're deaf or hard of hearing

Adding and deleting users in your Blackboard Course or Organization

Adding Users

The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

2FA/MFA Best Practices

  1. Use the Microsoft Authenticator app. After installation, the app will work even without internet access (if you use its one-time codes for authentication.
  2. Use the Outlook mail app on your smart phone instead of the pre-installed email app for a better overall experience.
  3. Disable Auto-start in Teams

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