Information Technology A to Z Index IT Service Support Request

Passwords & Accounts: Students

Username and Password

All students are assigned a username and password for:

  • myMail
  • Wireless network
  • Blackboard
  • Accessing library database off campus
  • Student Election Voting
  • Printing
  • On campus computers
  • W: Drive off campus

Student Username Example: John Smith = John_Smith2 (FirstName+LastName+number)

What describes your problem best? 

Change Your Password

► Option 1: if you know your old password

  • Enter all information
  • Password requirements listed on left side of page
  • Select Change Password

Option 2: if you do not know your password

  • Enter a new password
  • Confirm new password
  • Click the Reset Password button

User ID and PIN

Your EKUDirect "User ID" is your student identification number that begins with 900 or 901.
The pin is a 6 digit pin (all numbers). This User ID and PIN are used for EKUDirect.

User id: 901999999 (cannot be changed)
PIN: 040490 

Change your EKUDirect PIN

Option 1:

  • Enter information
  • Select Change PIN

Option 2:

  • Email your request from your EKU myMail account (email from unsecure sites will not be accepted)

Option 3:

Option 4:

  • Fax in a written request to the Registrar's Office with signature asking for PIN to be changed. Please include:
  • full name
  • EKU id number or date of birth 
  • daytime phone number
  • readable copy of 2 ID's

Do not call the Registrar's Office or the Help Desk-they cannot reset your PIN by phone. 

► Info for Students that have graduated

EKU students have access to myMail after graduation. After graduation, password changes require:

  • Student ID Number (901+) 
  • Answer to the original myMail security question
  • Telephone contact with the IT Service Desk

Call the IT Service Desk or submit an IT Service Request-an IT representative will call and secure information to complete a password change.

More Information about EKUDirect
Password & Account Article for Employees


Include your official EKU email, and an IT tech will reach out to you for assistance.

Contact Information

IT Service Desk
859 622 3000