Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Contact Information

CMS-how to create the contact information section.

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Lync Mobile App (Skype for Business)

Download and use the Lync (Skype for Business) Mobile App to maximize use of Lync on and off campus.

CMS: Add Link to Webpage

How to add an event created in Hobsons Connect to a webpage.

CMS: Alt Text

To make a web page accessible for people who use talking browsers, screen readers, text browsers or browsers on small devices you must include alternative text (alt text) with your images.

CMS: Links-External

Linking to external content in the Content Management System.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Banner Keystrokes

Banner keystrokes and menus guide.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Java 7 Update 67

Java 7 update 67 required.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Lync Phone: Call History

Using the Call History option on a Lync phone.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

Lync 2013: Meetings

Quick Reference for Lync Meetings.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

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