Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Contact Information

CMS-how to create the contact information section.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

CMS: Links-External

Linking to external content in the Content Management System.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Banner Keystrokes

Banner keystrokes and menus guide.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Java 7 Update 67

Java 7 update 67 required.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

Lync Phone: Call History

Using the Call History option on a Lync phone.

Lync 2013: Meetings

Quick Reference for Lync Meetings.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.


Login to EKU is a quick link to email, EKU Direct and more.

Budget Queries in EKUDirect

Budget queries quickly generate real-time budget and easy drill down to see the detail behind factual summary figures.