Information Technology A to Z Index IT Service Support Request

IT Support

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

CMS: Links-External

Linking to external content in the Content Management System.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Banner Keystrokes

Banner keystrokes and menus guide.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

My EKU

Login to EKU is a quick link to email, EKU Direct and more.

Lync Phone: PIN Management

Manage PIN for Lync phones.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Java 7 Update 67

Java 7 update 67 required.

Lync Phone: Call History

Using the Call History option on a Lync phone.

Budget Queries in EKUDirect

Budget queries quickly generate real-time budget and easy drill down to see the detail behind factual summary figures.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

Lync Phone: Transfer Calls

Complete blind and consultant transfers using the Lync phone.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Banner Finance Manual

The complete Banner Finance User Manual.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

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