Information Technology A to Z Index IT Service Support Request

IT Support

EKUDirect: Employees

EKUDirect is a Web-based secure link to your data for university related personal information.

Training: Banner 101 Navigation

View online tutorial.

Check Room Availability

How to check to see if a room is available to reserve.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Banner: How to Change Password

How to change your Banner password for EKU employees.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Training: Banner 104 Student Information

Description of the Banner 104 training.

Training: Banner F04 Requisitions and Receiving

Description of the Banner F04 training.

BDMS Basics: Help Sheet for Document Manager

Basics for Document Manager.

Banner Grant Forms & Reports

Grant forms and reports.

Lync Phone: QUICK START Guide

In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.

CMS: Content Types

CMS-content type options.

U: Drive for EKU Employees

This article explains the U: Drive, available for automatic back up of data.

Conference Calls

Conference calls for 3 way calls and 4-24 callers on one telephone call.

Banner: Rule Code Definitions

Summary of finance terms/abbreviations (rule code definitions) in Banner.

Finance Term Definitions

Definitions of Finance Terms prepared by Office of Budgeting.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems.  If you have already chosen your major we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines. 

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

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