Information Technology A to Z Index IT Service Support Request

IT Support

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Training: DegreeWorks

Description of DegreeWorks training.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Banner: Rule Code Definitions

Summary of finance terms/abbreviations (rule code definitions) in Banner.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard.  Instead, all EKU users have an account on stream.microsoft.com where they can upload and share videos to other EKU users.  This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to stream.microsoft.com and click on the sign in button in the top right:

Check Room Availability

How to check to see if a room is available to reserve.

My EKU

Login to EKU is a quick link to email, myEKU and more.

BDMS Basics: Help Sheet for Document Manager

Basics for Document Manager.

Banner: How to Change Password

How to change your Banner password for EKU employees.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Training: Banner F04 Requisitions and Receiving

Description of the Banner F04 training.

Training: Banner 104 Student Information

Description of the Banner 104 training.

Training: Banner 101 Navigation

The Banner Access Form must be completed.

Banner Navigation Tutorial

  1. Provides learner with hands-on training
  2. Complete from the convenience of your office

 

Finance Term Definitions

Definitions of Finance Terms prepared by Office of Budgeting.

Banner Grant Forms & Reports

Grant forms and reports.

Lync Phone: QUICK START Guide

In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.

U: Drive for EKU Employees

This article explains the U: Drive, available for automatic back up of data.

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