Information Technology A to Z Index IT Service Support Request

IT Support

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems.  If you have already chosen your major we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines. 

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

CMS: Links

This article discusses Menu Link Titles and external links.

The New OWA Interface

New interface for OWA with Exchange 2013.

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

PowerBroker Run Elevated

Two-page PDF Handout

 Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called PoweBroker, provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

INB User Documentation

This article discusses INB user Documentation.

Banner FGRODTA Report

How to run the FGRODTA (Organizational Detail Activity) Report.

QuickScan Pro Help Sheet

Help Sheet for QuickScan Pro.

CMS: Log in

CMS-how to log in to your webpage in the EKU content management system. 

BDMS Basics: Help Sheet for WebApp

BDMS Help Sheet for WebApp.

Banner FGRBDSC Report

This report displays adjusted budget, current and year-to-date activity, budget reservations, and the available balance for each account.  

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

Banner Data Extract

Extract data from banner form into an excel spreadsheet.

SSVLPN Setup (Mac)

Instructions to set up SSLVPN on a Mac using Safari.

CMS: Quick Start Guide

Quick Start Guide to the CMS.

CMS: Content Management

CMS- using the Content Management tool.

HP 8460p Ports

Diagram of Ports on HP 8460p

Restore Previous Version of a Folder

How to restore the previous version of a folder.

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