Information Technology A to Z Index IT Service Support Request

IT Support

Check Your Account Balance

This article discusses checking your account balance with EKUDirect.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Make Account Payments Online

This article discusses how to make account payments online with EKUDirect.

Banner: Basics

Information about the Banner software, training, and documentation. 

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

View or Print Your Schedule

This article discusses how to view or print your schedule in EKUDirect.

Cloud Printing

How to print to various printers on campus from your personal computer.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Banner Reports

This Banner Report article discusses Banner Student Information for Academic Offices.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

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