Information Technology A to Z Index IT Service Support Request

IT Support

2FA/MFA Best Practices

  1. Use the Microsoft Authenticator app. After installation, the app will work even without internet access (if you use its one-time codes for authentication.
  2. Use the Outlook mail app on your smart phone instead of the pre-installed email app for a better overall experience.
  3. Disable Auto-start in Teams

5 tips for using Teams when you're deaf or hard of hearing

This knowledgebase article explains how to use Teams when you're deaf or hard of hearing

Add a Phone Number/Landline for Use with Multifactor Authentication

  1. Navigate to https://mysignins.microsoft.com/security-info
  2. Select +Add sign-in method
  3. Which method would you like to add? 
  4. Select Phone from the dropdown menu

    Add backup options for 2FA/MFA

    Add Your Phone Number

    1. Visit https://mysignins.microsoft.com/security-info
    2. Select +Add sign-in method
      Select +Add sign-in method

    Add My (Non-Smart) Cell Phone for Use with Multifactor Authentication

    1. Navigate to https://mysignins.microsoft.com/security-info
    2. Select +Add sign-in method
    3. Which method would you like to add?
    4. Select Phone from the dropdown menu

      Adding a Room to Outlook Room Finder

      Adding a departmental controlled conference rooms.

      Adding and deleting users in your Blackboard Course or Organization

      Adding Users

      The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

      Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

      Adobe Product Login

      During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

      Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

      Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

      After Email Migration to Office 365

      A few things after the move:

      • Your voicemail should work now. 
      • If you have any issues with Skype, close it then restart the app.

      Android: Screenshot

      How to take screenshot with Android device.

      Apps and Software Security

      Apps and software are what run on our PCs, phones, and other mobile devices.  They allow us to do our work, complete school assignments, access entertainment and connect with the world.  They are also easy ways for criminals to gain access to your devices and the information stored on them.

      Assessment and Remote Teaching: Options and Opportunities

      This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

      Attach OneDrive File in Blackboard

      Issue: I want to submit a file saved in my Microsoft OneDrive to an assignment in Blackboard

      Resolution:

      Authentication FAQ (Microsoft Authenticator)

      Question: Which version of the Authenticator app should I be using?
      Answer: We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest Android and iOS version for the best authentication experience.

      Backup & Retention Policy

      Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

      Banner Data Extract

      Extract data from banner form into an excel spreadsheet.

      Banner FGRBDSC Report

      This report displays adjusted budget, current and year-to-date activity, budget reservations, and the available balance for each account.  

      Banner FGRODTA Report

      How to run the FGRODTA (Organizational Detail Activity) Report.

      Banner Finance Manual

      The complete Banner Finance User Manual.

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