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IT Service Support Request

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► Unknown Username or Password for Email/myMail or Blackboard

► Blackboard Issues

If the above information does not resolve your issue, feel free to submit a request below:


Please select the category that mostly closely relates to your request. Use "Software" option if unsure.
If you cannot log in to Blackboard or EKU email after trying the above troubleshooting steps, please choose "Software and all OTHER issues" category.
CRN is five-digit Course Reference Number used when registering for a course. CRN is typically shown in Blackboard course title or in EKU Direct course listing.
Building and room number of equipment having trouble

Inside Look

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User Interface Changes
EKU IT is pleased to announce two interface changes coming to Blackboard on Thursday, June 6.
Recover Your Account
Recover Your Account
EKU IT will be deploying the Microsoft Account Recovery tool for faculty, staff, and students on Wednesday, May 29.  This will allow users who have...
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