Information Technology A to Z Index IT Service Support Request

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

 

  1. Login to EKU myMail Account.
  2. Click the Settings button.  It is located in the upper right-hand corner of the window by your name then click Mail from the Your App Settings section.
    Click the Settings button.  It is located in the upper right-hand corner of the window by your name then click Mail from the Your App Settings section.
  3. The Mail menu should expand on the left-hand sidebar.  Click on Focused Inbox located in the Layout section.
    The Mail menu should expand on the left-hand sidebar.  Click on Focused Inbox located in the Layout section
  4. Turn off focused in box by choosing Don't sort messages and click Save.
    Turn off focused in box by choosing Don't sort messages and click Save.

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000

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