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Office365 Email Migration - iOS Instructions for Native Mail App

**BACKUP your contacts first!**

Note: These instructions are for iPhone 10/11.  On older iPhones, these steps are located on Settings>Accounts & Passwords

First: Remove your exisiting account (if it is setup on the native mail app)

  1. Open the Settings from your device.
    Open the Settings from your device.

     
  2. Select Mail.
    Select Mail.

     
  3. Select Accounts.
    Select Accounts.

     
  4. Select you EKU account.
    Select you EKU account.

     
  5. Select Delete Account.
    Select Delete Account.

     
  6. Choose Delete again.

Second: Re-add your account

  1. Open Settings from your mobile device.
    Open Settings from your mobile device

     
  2. Select Mail.
    Select Mail

     
  3. Select Accounts.
    Select Accounts.

     
  4. Choose Add Account.|
    Choose Add Account.

     
  5. Select Microsoft Exchange.
    Select Microsoft Exchange.

     
  6. After Email, enter your EKU username followed by @eku.edu (for example:  jane.doe@eku.edu)
  7. Add a description for your account.  (for example: EKU Employee Email)
    After Email, enter your EKU username followed by @eku.edu (for example:  jane.doe@eku.edu)

     
  8. Select Next.
  9. Select Sign In.
  10. Select Work or school account, if prompted.
  11. At the EKU log in screen, enter your email and password.
  12. Authenticate via two-factor authentication, if applicable. 
  13. Select Save.

 

 

More information from Microsoft Support

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000