Information Technology A to Z Index IT Service Support Request

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.  


  1. Reset your password immediately at the myMail login page or in EKU Direct or by calling the IT Service Desk: 859.622.3000
  2. Disable forwarding in your myMail account:
    -Log in to myMail account (
    -Click the gear in the upper right hand of the screen then under My app settings choose Mail

    -On the left-hand menu, under Accounts choose Forwarding.  On the menu that appears to the right click the button before Stop forwarding.  Then click the Save button above.


Contact Information

IT Service Desk