Delivery has failed to these recipients or groups (Error)
Issue: When trying to send an email to a non-EKU email account, the following error occurs:
"Deliver has failed to these recipients or groups:"
Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.
- Reset your password immediately. If a current EKU student, you can do this in EKU Direct. If not a current student, call the IT Service Desk: 859.622.3000
- Disable forwarding in your account.
- Call the IT Service Desk so they can remove the block from Microsoft: 859.622.3000.