IT Support

Pronouns in Blackboard

You can select your pronoun values on the pronoun page. The Pronouns field is empty by default, and you can change that by clicking the Add Pronouns. You can choose from the most commonly used list via our research on inclusive and LGBTQI+ resource pages.

Protect Your Privacy

Your personal information is as valuable as money. As such, you should value and protect it. Your PCs and other devices connect to the world but are loaded with personal information about you—contact, photos, videos, locations, financial data, etc.

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

There are lots of great reasons to like the updated Content Editor in Blackboard Learn. Adding content has been simplified, and it works better on both hand-held devices and larger screens. There are several improvements for accessibility and some new features, too. Besides some updated tool icons, there are also some changes in behavior to know about.

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems. If you have already chosen your major, we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately. You have several options.

Registering for Classes

This article discusses the steps to register for classes in myEKU.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Remote/VPN into a Computer

Directions for remoting into a computer.

Reordering Pages WebApp

How to reorder page(s) in a document by dragging the desired thumbnail to a new location in the thumbnails contact sheet in WebApp.

Require two-factor verification (2FA) again on a device you've marked as trusted

ISSUE: You want to restore two-factor authentication on all your devices because your device is lost or you think your account is compromised

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY (Creating a Strong Password)

Log in to EKU Direct.
Click the Personal Information tab.
Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX:

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX: Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Resolving Issues with 2FA/MFA: Device Availability Issue

Change my default device

Navigate to https://mysignins.microsoft.com/security-info
Select change next to Default sign-in method (top of list)

Schedule a Microsoft Teams meeting in Outlook

This knowledgebase article covers scheduling a Teams meeting within Outlook

Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades. We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services, including email, Blackboard, myEKU, etc. in one convenient location without the need to call or email for assistance.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

Set up auto-reply (out of office)

How to set up auto-reply (out of office)

Select File > Automatic Replies.

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

Open the App Store
Search for OneDrive
Install the OneDrive app from Microsoft

IT Support

Pronouns in Blackboard

Protect Your Privacy

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

Recommended Computer Specifications

Recovering From Phishing-Students

Registering for Classes

Remote Desktop Connection (Mac)

Remote/VPN into a Computer

Reordering Pages WebApp

Require two-factor verification (2FA) again on a device you've marked as trusted

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY (Creating a Strong Password)

Reset EKU Password

Reset EKU Password - Forgot Password

Resolving Issues with 2FA/MFA: Device Availability Issue

Change my default device

Schedule a Microsoft Teams meeting in Outlook

Secure Your Data

Self-service Password Reset Option

Send automatic out of office replies from Outlook for Windows

New Outlook for Windows

Set up auto-reply (out of office)

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

Pages

About EKU

My EKU

Quick Links

Resources

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