IT Support

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution: 

Issue: I would like to disable the clutter folder in my EKU myMail account

Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365.  It can be turned on or off depending on your preferences.    Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder.  In theory it should leave you with an emptier and distraction-free inbox.  

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Instructions for setting up employee email accounts on Android phones and mobile devices.

ISSUE: Trying to access old EKU Direct login page.  Receive error: web4s.eku.edu says An error occurred. Please login again.

RESOLUTION:

Go to new EKU Direct login page and login with EKU email credentials

Directions to use the fax feature on the department printers at EKU.

Your Account Credentials

You will authenticate your G Suite account like you do your Office 365 account, with your full EKU email address and password:

Signing In

Open www.google.com and be sure you are logged out of any other Google accounts by clicking the icon in the top-right corner and choosing the Sign out button.  If you do not have that, you are not currently logged into a consumer Google or G Suite for Education account.

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.