Information Technology A to Z Index IT Service Support Request

IT Support

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Remote/VPN into a Computer

Directions for remoting into a computer.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Schedule a Microsoft Teams meeting in Outlook

This knowledgebase article covers scheduling a Teams meeting within Outlook

Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades.  We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

Self-service Password Reset Option

How to reset password for employees and students

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

  • On the View tab, select  View settings.

Set up auto-reply in Outlook (out of office)

How to set up auto-reply (out of office)

  1. Select File > Automatic Replies.

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

  1. Open the App Store
  2. Search for OneDrive
  3. Install the OneDrive app from Microsoft

    Install the OneDrive app from Microsoft

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX

Sign in to Microsoft Teams

This article covers how to log into Microsoft Teams

Sign in to Microsoft Teams

This knowledgebase article covers logging into Microsoft Teams

Social Engineering

Social engineering is the art of manipulating people into giving up confidential information or access to restricted areas. Their attacks can come through emails, text messages, over the phone, via social media, in person, and more.  Someone launching a social engineering attack won’t ask one person for the entire information they need.  Instead, they will gather a lot of seemingly harmless information from many sources and use it to look legitimate.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Student Preview Mode in Blackboard

Student preview allows instructors to review their course from a student's perspective.  This is helpful if you want to be confident the course is well-designed and fuctioning as expected.  You can also validate course behaviors, such as the conditional release of content and how grades appear.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Students: Microsoft Office 365

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Technology Travel Tips

When traveling, electronics security is very important. Some tips:

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

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