IT Support

IT checklist for new students at EKU.

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION:   This means you have been accepted by the university but your email account is still not created in our system.  Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

This knowledgebase articlet will explain how to join a Teams meeting from your Outlook calendar

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

This knowledgebase article explains how to use Teams to make a phone call

ISSUE: Blackboard course tile image and course banner image resizing issues

RESOLUTION:

Resources and information for using smartphones and other mobile devices for EKU employees.

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.