Information Technology A to Z Index IT Service Support Request

IT Support

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Copyright Compliance

EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Cyberbullying

We have all seen bullying in real life.  But bullying can happen online, too.  Electronic or cyberbullying is when harm is inflicted through electronic media (e.g., text messages, cell phone pictures & videos, email, chat rooms, etc.) to threaten, harass, embarrass, socially exclude, or damage reputations and friendships.

Data Trustee Program

This support article explains best practice data security management for employees who handle confidential information.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

EKU Direct User Login

This article provides directions to login to EKU Direct.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Email Setup on iOS Phone: Employee

 

Instructions for setting up email on iOS phones and mobile devices for employees.

Error: The Course " __ " is a child Course and cannot be used as a copy destination. Please specify another course as the destination.

ISSUE: While trying to copy previous course materials into a new course, received this error:

Error: The Course " __ " is a child Course and cannot be used as a copy destination.  Please specify another course as the destination. 

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Pages