IT Support

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX:

Sign in to Microsoft Teams

This article covers how to log into Microsoft Teams

Sign in to Microsoft Teams

This knowledgebase article covers logging into Microsoft Teams

Smart phone: Adding Microsoft Authenticator app

Navigate to https://mysignins.microsoft.com/security-info
On the Microsoft sign-in screen enter your EKU username+"@eku.edu" OR "@mymail.eku.edu" and click Next.

Social engineering is the art of manipulating people into giving up confidential information or access to restricted areas. Their attacks can come through emails, text messages, over the phone, via social media, in person, and more. Someone launching a social engineering attack won’t ask one person for the entire information they need. Instead, they will gather a lot of seemingly harmless information from many sources and use it to look legitimate.

Social Media Security

Social media is here to stay—we connect with family and friends, brands, industry leaders, politicians, and even celebrities. But social networks make it easy for criminals to find out information about you and even infect your computer with viruses and malware.

Spam Filter-Employee Email

Information about spam filtering at EKU.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Student Computing Fee Information

Original Proposal
Submitted by the Director of Academic Computing & Telecommunications Services
to the Student Government Association
Spring, 1998

STUDENT COMPUTING FEE PROPOSAL

PURPOSE

The purpose of the student computing fee is to produce funding in order to provide EKU students with accessible, reliable, and appropriate computing resources that will enhance their educational experience.

ADMINISTRATION

Student Preview Mode in Blackboard

Student preview allows instructors to review their course from a student's perspective. This is helpful if you want to be confident the course is well-designed and fuctioning as expected. You can also validate course behaviors, such as the conditional release of content and how grades appear.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Students: Microsoft Office 365

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Technology Travel Tips

When traveling, electronics security is very important. Some tips:

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Training: DegreeWorks

Description of DegreeWorks training.

Transfer OneDrive Data to Another Person or Group

The simplest method to copy your OneDrive data to one or many others is to create a team in Teams. Add each person who needs access as a member of the team Then move the files to the new team.

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

Two-Factor Authentication (2FA) Setup

Open a browser on your computer and go to https://mymail.eku.edu then login
You will see the screen below then click Set it up now

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

IT Support

Setup self-service password reset

Sign in to Microsoft Teams

Sign in to Microsoft Teams

Smart phone: Adding Microsoft Authenticator app

Social Engineering

Social Media Security

Spam Filter-Employee Email

SSLVPN Setup (PC)

Student Computing Fee Information

Student Preview Mode in Blackboard

Student Printing Guidelines

Students: Microsoft Office 365

Technology Travel Tips

Telephone Options Guide: Employees

Tool Availability in Blackboard Courses

Training: DegreeWorks

Transfer OneDrive Data to Another Person or Group

Troubleshooting a Network Connection

Two-Factor Authentication (2FA) Setup

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

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