Information Technology A to Z Index IT Service Support Request

Faculty Support

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Training: Banner Finance Self-Serve (Budget Queries in EKUDirect)

Description of Banner Finance Self-Serve (Budget Queries in EKUDirect) training.

Training: Banner 101 Navigation

View online tutorial.

Check Room Availability

How to check to see if a room is available to reserve.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Training: Banner 104 Student Information

Description of the Banner 104 training.

Training: Banner F04 Requisitions and Receiving

Description of the Banner F04 training.

Lync Phone: QUICK START Guide

In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.

U: Drive for EKU Employees

This article explains the U: Drive, available for automatic back up of data.

Conference Calls

Conference calls for 3 way calls and 4-24 callers on one telephone call.

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

PowerBroker Run Elevated

Two-page PDF Handout

 Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called PoweBroker, provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Web Writing: Plan Your Workflow

Content creation is decentralized in a content management system (CMS). Take time to plan for the new workflow.

SSVLPN Setup (Mac)

Instructions to set up SSLVPN on a Mac using Safari.

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

Banner Keystrokes

Banner keystrokes and menus guide.

Lync Phone: Call History

Using the Call History option on a Lync phone.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

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