Information Technology A to Z Index IT Service Support Request

Faculty Support

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services including email, Blackboard, EKU Direct, etc. in one convenient location without the need to call or email for assistance.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Banner: Basics

Information about the Banner software, training, and documentation. 

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Remote/VPN into a Computer

Directions for remoting into a computer.

CMS: Request a Web Site

Request a web site for your area. 

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

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