Information Technology A to Z Index IT Service Support Request

Faculty Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

Attendance Tool - This training covers use of the Attendance tool available in all Blackboard courses

Spam Filter-Employee Email

Information about spam filtering at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to B

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Remote Desktop Connection (Mac)

How to connect to another computer using Remote Desktop Connection.

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