Information Technology A to Z Index IT Service Support Request

Faculty Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Banner: Basics

Information about the Banner software, training, and documentation. 

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

CMS: Request a Web Site

Request a web site for your area. 

Remote/VPN into a Computer

Directions for remoting into a computer.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Training: DegreeWorks

Description of DegreeWorks training.

Using Software Center to Install Programs

How to install software safely using Software Center for EKU faculty and staff computers.

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