Information Technology A to Z Index IT Service Support Request

Email Support

Outlook Room (Lab) Reservations

https://it.eku.edu/crabbe-207d-it-computer-classroomThis article demonstrates how to schedule a meeting and find a room for the meeting. Faculty and staff can also reserve an IT computer lab or conference room using Room Finder.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Students: Microsoft Office 365 Pro Plus

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Email Setup: Employees

Activate your email for EKU employees.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services including email, Blackboard, EKU Direct, etc. in one convenient location without the need to call or email for assistance.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

The New OWA Interface

New interface for OWA with Exchange 2013.

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