Information Technology A to Z Index IT Service Support Request

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

  1. Go to https://myapps.microsoft.com  then select your account name picture in the top right, then select View Account then Security info.  You should see this page:

    Go to https://myapps.microsoft.com  then select your account name picture in the top right, then select View Account then Security info.  You should see this page:

  2. If you need to change the phone number or email used for your two-factor autentication, click the Change link to the right.
  3. We suggest a phone number and email secondary to your @eku.edu or @mymail.eku.edu addresses, so to add more methods, click the +Add method at the top of the screen.

Contact Information

IT Service Desk
support@eku.edu
it.eku.edu
859-622-3000