Email Support

Making calls with the Lync Client.

Login to EKU is a quick link to email, EKU Direct and more.

This article discusses basic changes in Outlook 2013 from previous versions.

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

Clutter Folder Location

The folder is located under your myMail inbox on the left-hand menu.

Issue: Received an email from training @ workplaceanswers.com 

Cause: You have training to complete from the Office of Equity and Inclusion at EKU.  This training is conducted online by Workplace Answers.  This is required for all EKU students.

Resolution:  Click the link in the email and finish the training.  Will probably begin with https://  slate.workplaceanswers.com/ ... etc.

More from the Office of Equity and Inclusion

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution: 

1. Forward message to:  spam@eku.edu
2. Ignore and delete the message.
3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

Issue: You receive an email with the subject: "Your password has changed" from it.customerservice@eku.edu

Cause: Your password was reset in EKU Direct.

Resolution:

The email will look like this, with your name:

If you did not reset your password in EKU Direct: