Email Support

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution: 

Spam 

Leaving EKU?  There are a number of tasks you will need to complete before leaving the University, such as uninstalling software, moving cloud-stored files and more. 

Effective Wednesday, March 3, 2021, individuals who leave the University will lose access to the following IT Services:

This article discusses major changes to the Outlook 2013 interface and usability

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

IT enabled MailTips in Outlook on Monday, October 9, 2017.  This is to help avoid common, but potentially costly or embarrassing mistakes.  MailTips alerts can be triggered by actions including clicking Reply All to a large recipient list, sending sensitive information to someone outside your organization, or sending a message to someone who is out of office.

Example: