Email Support

Phishing and Suspicious Email

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors.

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Office365 Email Migration - iOS Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native iOS email app

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted. This will show you how to set up your new Office365 email on the Outlook email app

Office365 Email Migration - Android Instructions for the Outlook Mail App

This will show you how to set up your new Office365 email on the Outlook email app

Office365 Email Migration - Android Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native Android email app

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences:

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu

Forwarding Email as an Attachment

ISSUE: I need to forward an email as an attachment from the Outlook Client or Outlook Web App (OWA)

FIX:

Forwarding Email as Attachment in Outlook Client (Windows)

Clear Your Browser Cookies, Cache, and History

Firefox

Click Library , click History, then click Clear Recent History.
In the Time range to clear dropdown, click Everything.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

Manage email messages by using rules

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

The easiest and most common rule to create is one that allows you to move an item from a certain sender or with certain words in the subject line to another folder. You can create this rule directly from a message you've already received.

Use rules to create an out of office message

Set up auto-reply in Outlook (out of office)

How to set up auto-reply (out of office)

Select File > Automatic Replies.

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