Information Technology A to Z Index

Blackboard Support

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Screenshot:
Blackboard SaaS sign on error

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Blackboard: Current Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

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