Information Technology A to Z Index IT Service Support Request

Blackboard Support

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

Attendance Tool - This training covers use of the Attendance tool available in all Blackboard courses

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

Blackboard App - How to Setup

Issue: Setup Blackboard App 


1. Open app.
Open app.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to B

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

Create a Session

  1. Follow the launch instructions above
  2. Click the Create Session button
    Collaborate Create Session

Create Blackboard Forums

forum is an area of the discussion board where participants discuss a topic or a group of related topics. Within each forum, students can create multiple threads.

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Get Started with Blackboard: Faculty

Blackboard is EKU's learning management system (LMS):

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

YouTube Videos Showing as Unavailable

ISSUE: Older videos that were working on YouTube are now showing as unavailable if embedded, or private when you follow the link.

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.   

I can log into Blackboard, but I can’t see my course listed. What should I do?

  • First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.