Information Technology A to Z Index IT Service Support Request

Blackboard Support

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Blackboard 'Sign On Error!'

Issue: User receives 'Sign On Error' when trying to login to Blackboard.  

Screenshot:
Blackboard SaaS sign on error

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Blackboard App - How to Setup

Issue: Setup Blackboard App 

Resolution:

1. Open app.
Open app.

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard.  Instead, all EKU users have an account on stream.microsoft.com where they can upload and share videos to other EKU users.  This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to stream.microsoft.com and click on the sign in button in the top right:

Blackboard Collaborate

Launch Blackboard Collaborate

  1. Log into Blackboard
  2. Open Course
  3. Click Tools (on the left-hand menu)
    Blackboard Collaborate
  4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

Create a Session

  1. Follow the launch instructions above
  2. Click the Create Session button
    Collaborate Create Session

Error: “multiple DWR Servlets”

Error:  Some students receive “multiple DWR Servlets” when trying to click submit a file in Blackboard.  This is sporadic/random.

multiple DWR Servlets error

Fix:  Try again in a little while.  Let the IT Service Desk know by calling 859-622-3000 to report the issue.

Last update: 8/7/2018 at 10:30 a.m.

Blackboard Collaborate Support

Support from Blackboard Help

Blackboard Collaborate Etiquette

Best Practices for a Good Session

Blackboard App Crashes on iOS 12 when Viewing Discussion Boards

ISSUE: Blackboard App Crashes on iOS 12 When Viewing Discussion Board Threads 

RESOLUTION: None, other than not updating iOS to 12.  If you upgrade and it crashes, you will need to use a PC to view discussion boards on Blackboard.

ETA on Fix: None as of Monday, September 24, 2018

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Blackboard Course Tile Images

ISSUE: Blackboard course tile image and course banner image resizing issues

RESOLUTION:

Blackboard Ally Score Indicators

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

Ally checks accessibility for your new and existing course content.  To measure accessibility, Ally assigns your content an accessibility score.  Each score is composed of both a numerical number and a colored gauge that reflects the number.

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