Information Technology A to Z Index IT Service Support Request

Blackboard Support

Using Respondus LockDown Browser - For Instructors

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.   

I can log into Blackboard, but I can’t see my course listed. What should I do?

  • First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Blackboard Ally Score Indicators

What is Ally?

Your class is full of diverse students with unique learning abilities.  Ally automatically scans your original content, and performs a series of steps to make them more accessible:

  • Generates alternative formats for students to download
  • Provides accessibility scores
  • Gives instructor feedback on how to improve your accessibility score

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

Blackboard Collaborate Etiquette

Best Practices for a Good Session

Managing Blackboard Course Tile Images

ISSUE: Blackboard course tile image and course banner image resizing issues


Blackboard Collaborate Support

Support from Blackboard Help

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Error: “multiple DWR Servlets”

Error:  Some students receive “multiple DWR Servlets” when trying to click submit a file in Blackboard.  This is sporadic/random.

multiple DWR Servlets error

Fix:  Try again in a little while.  Let the IT Service Desk know by calling 859-622-3000 to report the issue.

Last update: 8/7/2018 at 10:30 a.m.

The Updated Content Editor in Blackboard Learn – Original Experience, Original Course View

Detailed comparison for tools

9.1 Q4 2019
and prior

9.1 Q4 2020 (3900.0)


G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

Blackboard Course Merge

Are you teaching mul

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Blackboard Course Banner Images

You can make a very nice banner graphic or "header" for your course, to display at the top of the Announcements page. NOTE: If this image isn't formatted correctly, it will not display correctly if a user views their courses in the Blackboard tile view. 

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Handling Images in Blackboard Tests

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.