Information Technology A to Z Index IT Service Support Request

Blackboard Support

Use Microsoft Excel to create Blackboard test questions

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

Using Respondus LockDown Browser and Monitor - For Instructors

Respondus LockDown Browser (LDB) and Monitor are tools that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  Monitor is an add-on that you can enable for LDB which uses a webcam to monitor the student while they take the exam.  It will flag potentially suspicious activity for you to review.  Please note that it often flags perfectly innocent behavior, so you MUST review the footage before making a determination ab

G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

Blackboard App Crashes on iOS 12 when Viewing Discussion Boards

ISSUE: Blackboard App Crashes on iOS 12 When Viewing Discussion Board Threads 

RESOLUTION: None, other than not updating iOS to 12.  If you upgrade and it crashes, you will need to use a PC to view discussion boards on Blackboard.

ETA on Fix: None as of Monday, September 24, 2018

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

The Updated Content Editor in Blackboard Learn – Original Experience, Original Course View

Detailed comparison for tools

9.1 Q4 2019
and prior

9.1 Q4 2020 (3900.0)

Comments

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

Assessment and Remote Teaching: Options and Opportunities

This remote-teaching period is an opportunity to evaluate how to meet your learning objectives for your class.

Create Blackboard Threads

thread is a conversation within a forum that includes the initial post and all replies to it.

G Suite Course Kit Assignment Tool: Instructor Submission Management

  1. When a student submits an assignment, this is what it looks like in Course Kit. Click the assignment to look at it, make comments, and grade.
    When a student submits an assignment, this is what it looks like in Course Kit

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Get Started with Blackboard: Faculty

Blackboard is EKU's learning management system (LMS):

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Types of Blackboard Assessments

Log into EKU Blackboard site using your EKU email username and password.

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

Blackboard Discussions

Online discussions provide unique benefits.  Because students can take time to ponder before they post ideas, you may see more thoughtful conversations.  You can observe as students demonstrate their grasp of the material and correct misconceptions.  You can extend your student hours and reach students more often during the week so that learning is continuous.

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

Adding and deleting users in your Blackboard Course or Organization

Adding Users

The steps to add instructors, teaching assistants and graders to your courses were changed due to concerns about FERPA compliance.

Please request the addition of others to your Blackboard site through the IT service desk at 859-622-3000 or the Web form at http://it.eku.edu/it-desktop-support-ticket.

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