Information Technology A to Z Index IT Service Support Request

Blackboard Support

Change Course Name in Blackboard

Renaming a Current Course

Follow these steps to change the course name that is displayed on My Courses for you and your students:

Blackboard Collaborate Support

Support from Blackboard Help

Blackboard Ally Score Indicators

What is Ally?

Your class is full of diverse students with unique learning abilities.  Ally automatically scans your original content, and performs a series of steps to make them more accessible:

  • Generates alternative formats for students to download
  • Provides accessibility scores
  • Gives instructor feedback on how to improve your accessibility score

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Error: “multiple DWR Servlets”

Error:  Some students receive “multiple DWR Servlets” when trying to click submit a file in Blackboard.  This is sporadic/random.

multiple DWR Servlets error

Fix:  Try again in a little while.  Let the IT Service Desk know by calling 859-622-3000 to report the issue.

Last update: 8/7/2018 at 10:30 a.m.

Use ILP Integration in Blackboard to transfer grades into myEKU

How to use Blackboard ILP integration to transfer grades into myEKU

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

The Updated Content Editor in Blackboard Learn – Original Experience, Original Course View

Detailed comparison for tools

9.1 Q4 2019
and prior

9.1 Q4 2020 (3900.0)

Comments

G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

I can log into Blackboard, but I can’t see my course listed. What should I do?

  • First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Create Discussions in Blackboard

Develop successful online discussions

Help your students feel comfortable and provide them with guidelines as they begin to participate in discussions.

Blackboard Email

The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users.

Blackboard Course Merge

Are you teaching mul

Customize Blackboard Course Theme

Log into EKU Blackboard site using your EKU email username and password.

Blackboard App Crashes on iOS 12 when Viewing Discussion Boards

ISSUE: Blackboard App Crashes on iOS 12 When Viewing Discussion Board Threads 

RESOLUTION: None, other than not updating iOS to 12.  If you upgrade and it crashes, you will need to use a PC to view discussion boards on Blackboard.

ETA on Fix: None as of Monday, September 24, 2018

Blackboard Course Banner Images

You can make a very nice banner graphic or "header" for your course, to display at the top of the Announcements page. NOTE: If this image isn't formatted correctly, it will not display correctly if a user views their courses in the Blackboard tile view. 
 

Edit Image File for Blackboard Course Tiles

In order to change your course image for the course tile look, instructors can click the pencil icon to set the image they want.

All users will see the same image for the course.

KNOWN ISSUE: Blackboard course tile image and course banner image resizing issues

EKU Tiles for Download

Edit Image File for Blackboard Course Tiles

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.

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