Information Technology A to Z Index IT Service Support Request

IT Support

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

Map a Network Drive - Mac OS X

1. Make the Finder utility active, hold the Command key and press the K button to bring up the appropriate server connections.  If Finder is not active, click the blue face icon on the Dock before entering the keyboard command.

2. On the next screen choose to manually specify the network address.  For example, the student W: drive would be:
cifs://studentsrv.student.eku.edu/users/emailusername

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Lync Client: Presence

Adjusting the Presence in Lync client.

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

Windows: Screenshot

How to take a screenshot on a Windows computer.

iOS: Screenshot

Take a screenshot on your iphone.

Lync Client: Conference Calls

This video discusses how to conference call using the Lync client on a computer.

Lync Client: Contacts

The contact feature on Lync Client.

myMail Clutter Folder

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

Clutter Folder Location

The folder is located under your myMail inbox on the left-hand menu.

clutter folder

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Lync Client: Contacts (advanced options)

Advanced features in the contacts list on Lync client.

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard.  Instead, all EKU users have an account on stream.microsoft.com where they can upload and share videos to other EKU users.  This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to stream.microsoft.com and click on the sign in button in the top right:

Outlook MailTips

IT enabled MailTips in Outlook on Monday, October 9, 2017.  This is to help avoid common, but potentially costly or embarrassing mistakes.  MailTips alerts can be triggered by actions including clicking Reply All to a large recipient list, sending sensitive information to someone outside your organization, or sending a message to someone who is out of office.

Example:

MailTip

Workplace Answers eLearning Email (ISSUE)

Issue: Received an email from training @ workplaceanswers.com 

Cause: You have training to complete from the Office of Equity and Inclusion at EKU.  This training is conducted online by Workplace Answers.  This is required for all EKU students.

Resolution:  Click the link in the email and finish the training.  Will probably begin with https://  slate.workplaceanswers.com/ ... etc.

More from the Office of Equity and Inclusion

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.  

Resolution:

Student Computing Fee Information

Original Proposal
Submitted by the Director of Academic Computing & Telecommunications Services
to the Student Government Association
Spring, 1998

STUDENT COMPUTING FEE PROPOSAL

PURPOSE

            The purpose of the student computing fee is to produce funding in order to provide EKU students with accessible, reliable, and appropriate computing resources that will enhance their educational experience.

ADMINISTRATION

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution

  1. Forward message to:  spam@eku.edu
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

 

Disable clutter folder (How To)

Issue: I would like to disable the clutter folder in my EKU myMail account

Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365.  It can be turned on or off depending on your preferences.    Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder.  In theory it should leave you with an emptier and distraction-free inbox.  

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