Information Technology A to Z Index IT Service Support Request

IT Support

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

Blackboard Ally Basics

Blackboard Ally focuses on making digital course content more accessible and building a more inclusive learning environment.  This improves the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind.

Wired: Linux PC

Connecting a Linux PC to wired/ethernet in residence halls.

Lync Client: Presence

Adjusting the Presence in Lync client.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

iOS: Screenshot

Take a screenshot on your iphone.

Lync Client: Conference Calls

This video discusses how to conference call using the Lync client on a computer.

Lync Client: Contacts

The contact feature on Lync Client.

Lync Client: Contacts (advanced options)

Advanced features in the contacts list on Lync client.

Windows: Screenshot

How to take a screenshot on a Windows computer.

myMail Clutter Folder

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

Clutter Folder Location

The folder is located under your myMail inbox on the left-hand menu.

clutter folder

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

Outlook MailTips

IT enabled MailTips in Outlook on Monday, October 9, 2017.  This is to help avoid common, but potentially costly or embarrassing mistakes.  MailTips alerts can be triggered by actions including clicking Reply All to a large recipient list, sending sensitive information to someone outside your organization, or sending a message to someone who is out of office.

Example:

MailTip

Students Leaving the University

Leaving EKU?  There are a number of tasks you will need to complete before leaving the University, such as uninstalling software, moving cloud-stored files and more. 

Effective Wednesday, October 1, 2018, individuals who leave the University will lose access to the following IT Services:

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

Workplace Answers eLearning Email (ISSUE)

Issue: Received an email from training @ workplaceanswers.com 

Cause: You have training to complete from the Office of Equity and Inclusion at EKU.  This training is conducted online by Workplace Answers.  This is required for all EKU students.

Resolution:  Click the link in the email and finish the training.  Will probably begin with https://  slate.workplaceanswers.com/ ... etc.

More from the Office of Equity and Inclusion

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.  

Resolution:

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Student Computing Fee Information

Original Proposal
Submitted by the Director of Academic Computing & Telecommunications Services
to the Student Government Association
Spring, 1998

STUDENT COMPUTING FEE PROPOSAL

PURPOSE

            The purpose of the student computing fee is to produce funding in order to provide EKU students with accessible, reliable, and appropriate computing resources that will enhance their educational experience.

ADMINISTRATION

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