Information Technology A to Z Index IT Service Support Request

Student Support

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

View or Print Your Schedule

This article discusses how to view or print your schedule in EKUDirect.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Wired

How to connect to the Wired/Ethernet in EKU Residence Halls.

View Your Holds and Major

This article discusses viewing your holds and your major in EKUDirect.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Game Console Connection Guide

DEVICES WILL WORK IN ONE OF THESE WAYS:

1. If it has Wi-Fi and supports WPA2 Enterprise, login to EKU_Secure and the device should work.

2. If it doesn't support WPA2 Enterprise or you just want a faster more reliable connection--plug the device into the Ethernet in your room.  This may require purchasing a network dongle.

3. If neither option is viable, as in with portable game devices, they will not connect to the campus network.

 

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems.  If you have already chosen your major we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines. 

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

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