Information Technology A to Z Index IT Service Support Request

Student Support

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

Cloud Printing

How to print to various printers on campus from your personal computer.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

View Your Holds and Major

This article discusses viewing your holds and your major in EKUDirect.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Blackboard: Currently Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems.  If you have already chosen your major we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines. 

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX:  Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

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