Information Technology A to Z Index IT Service Support Request

Student Support

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services, including email, Blackboard, myEKU, etc. in one convenient location without the need to call or email for assistance.

Passwords & Accounts: Students

Username and password (myMail and Blackboard) information for EKU Students.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Students: Microsoft Office 365

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

myMail: Cache Clear

http://www.eku.eduHow to clear browser cache to get rid of the “Microsoft 365 login screen.”

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Registering for Classes

This article discusses the steps to register for classes in myEKU.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using myEKU to update your personal information.

Map a Network Drive - Windows 7

Mapping a drive means you assign a drive letter on your computer to a server path.  You can then connect to the server without having to remember and type the path every time.

1. On the Start menu, click Computer

2. In the next window, click Map Network Drive.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Check Your Financial Aid

This article discusses how to check your financial aid with myEKU.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard.  These videos are often interactive, and work on both computers and mobile devices. 

Created by EKU Information Technology:

New Courses Page - This training goes over navigation, organization, and search options for the new Courses page redesign from May 4, 2018

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Check Your Account Balance

This article discusses checking your account balance with myEKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Make Account Payments Online

This article discusses how to make account payments online with EKUDirect.

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