Information Technology A to Z Index IT Service Support Request

Student Support

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

Set up self service password reset

ISSUE: I need to set up self service password reset.

FIX

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

My EKU

Login to EKU is a quick link to email, EKU Direct and more.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

SPSS

What is SPSS?

IT Student Checklist: Graduating Students

This checklist will prepare for the continuance and discontinuance of services as indicated below.

Map a Network Drive - Windows 8

1. Open Windows File Explorer, and select This PC in the Navigation Pane.  Click the Map network drive button on the ribbon, or right-click This PC and then select Map network drive...

Students Leaving the University

Leaving EKU?  There are a number of tasks you will need to complete before leaving the University, such as uninstalling software, moving cloud-stored files and more. 

Effective Wednesday, March 3, 2021, individuals who leave the University will lose access to the following IT Services:

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
 \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

Spam Filter-Student Email

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

Use a Secure Internet Connection

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

Map a Network Drive - Mac OS X

1. Make the Finder utility active, hold the Command key and press the K button to bring up the appropriate server connections.  If Finder is not active, click the blue face icon on the Dock before entering the keyboard command.

2. On the next screen choose to manually specify the network address.  For example, the student W: drive would be:
cifs://studentsrv.student.eku.edu/users/emailusername

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Wired: Linux PC

Connecting a Linux PC to wired/ethernet in residence halls.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

myMail Clutter Folder

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

Clutter Folder Location

The folder is located under your myMail inbox on the left-hand menu.

clutter folder

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

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