Information Technology A to Z Index IT Service Support Request

Employee Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Email Setup: Employees

Activate your email for EKU employees.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Banner: Basics

Information about the Banner software, training, and documentation. 

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Banner Reports

This Banner Report article discusses Banner Student Information for Academic Offices.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Self-service Password Reset Option

The following instructions will illustrate how to set up the security verification (two-factor authentication) required to activate the self-service feature of Office365. Once activated, you will have the ability to change your password for all services including email, Blackboard, EKU Direct, etc. in one convenient location without the need to call or email for assistance.

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