Information Technology A to Z Index IT Service Support Request

Employee Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Email Setup: Employees

Activate your email for EKU employees.

Information Technology Checklist: New Employees

IT checklist for new employees.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Banner: Basics

Information about the Banner software, training, and documentation. 

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using EKUDirect to update your personal information.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Banner Reports

This Banner Report article discusses Banner Student Information for Academic Offices.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

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