Information Technology A to Z Index IT Service Support Request

Employee Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

Update Your Address, Phone, Email & Campus Directory Profile

This article discusses using myEKU to update your personal information.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Reset EKU Password

ISSUE: I need to reset my EKU email password and it is still working

FIX

Spam Filter-Employee Email

Information about spam filtering at EKU.

Email Setup: Employees

Activate your email for EKU employees.

Banner: Naming Conventions for Banner Objects

This is a complete list of naming conventions for Banner objects.

Information Technology Checklist: New Employees

IT checklist for new employees.

Banner: Basics

Information about the Banner software, training, and documentation. 

Email Setup on iOS Phone: Employee

 

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Voicemail Options: Employees

This article is for EKU employees and discusses the voicemail service.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

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