Information Technology A to Z Index IT Service Support Request

Employee Support

CMS: Preparing for Training

Prepare for a content management system training session.

CMS: Request a Web Site

Request a web site for your area. 

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Remote/VPN into a Computer

Directions for remoting into a computer.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Banner: Navigation

Here are the steps to Banner navigation.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Training: DegreeWorks

Description of DegreeWorks training.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Check Room Availability

How to check to see if a room is available to reserve.

EKUDirect: Employees

EKUDirect is a Web-based secure link to your data for university related personal information.

Training: Banner Finance Self-Serve (Budget Queries in EKUDirect)

Description of Banner Finance Self-Serve (Budget Queries in EKUDirect) training.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Training: Banner 101 Navigation

View online tutorial.

Banner: How to Change Password

How to change your Banner password for EKU employees.

Training: Banner 104 Student Information

Description of the Banner 104 training.

Training: Banner F04 Requisitions and Receiving

Description of the Banner F04 training.

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