Information Technology A to Z Index IT Service Support Request

Employee Support

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

CMS: Preparing for Training

Prepare for a content management system training session.

Remote/VPN into a Computer

Directions for remoting into a computer.

CMS: Request a Web Site

Request a web site for your area. 

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Training: DegreeWorks

Description of DegreeWorks training.

EKUDirect: Employees

EKUDirect is a Web-based secure link to your data for university related personal information.

PowerBroker Run Elevated

Two-page PDF Handout

 Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called PoweBroker, provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Check Room Availability

How to check to see if a room is available to reserve.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Training: Banner Finance Self-Serve (Budget Queries in EKUDirect)

Description of Banner Finance Self-Serve (Budget Queries in EKUDirect) training.

Training: Banner 101 Navigation

The Banner Access Form must be completed.

Banner Navigation Tutorial

  1. Provides learner with hands-on training
  2. Complete from the convenience of your office

 

Training: Banner 104 Student Information

Description of the Banner 104 training.

Pages

CSS