Information Technology A to Z Index IT Service Support Request

Employee Support

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

CMS: Request a Web Site

Request a web site for your area. 

CMS: Preparing for Training

Prepare for a content management system training session.

Office Mac Update - High Sierra Update 16.12 for Outlook 2016

ISSUE: A recent software update for Microsoft Office on Mac computers can prevent Outlook from working properly.  If your Mac is running macOS High Sierra and you install update 16.12 for Outlook 2016, then Outlook will repeatedly (every 30 seconds or so) prompt for your email password.

RESOLUTION:

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Training: DegreeWorks

Description of DegreeWorks training.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

My EKU

Login to EKU is a quick link to email, myEKU and more.

Banner: Rule Code Definitions

Summary of finance terms/abbreviations (rule code definitions) in Banner.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Check Room Availability

How to check to see if a room is available to reserve.

BDMS Basics: Help Sheet for Document Manager

Basics for Document Manager.

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