Information Technology A to Z Index IT Service Support Request

Employee Support

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

CMS: Request a Web Site

Request a web site for your area. 

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Adding a Room to Outlook Room Finder

Adding a departmental controlled conference rooms.

Telephone Options Guide: Employees

This is a guide to telephone options for EKU employees.

Web Writing: Best Practices

Guidelines, tips, and hints for writing more effective web content. This article is for students, faculty and staff.

Remote/VPN into a Computer

Directions for remoting into a computer.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Banner: Navigation

Here are the steps to Banner navigation.

Training: DegreeWorks

Description of DegreeWorks training.

Using Software Center to Install Programs

How to install software safely using Software Center for EKU faculty and staff computers.

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Training: Banner Finance Self-Serve (Budget Queries in EKUDirect)

Description of Banner Finance Self-Serve (Budget Queries in EKUDirect) training.

EKUDirect: Employees

EKUDirect is a Web-based secure link to your data for university related personal information.

Training: Banner 101 Navigation

View online tutorial.

Banner: How to Change Password

How to change your Banner password for EKU employees.

Web Time Entry: Hourly Employees

How to enter hours in EKU Direct.

Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Training: Banner 104 Student Information

Description of the Banner 104 training.

Training: Banner F04 Requisitions and Receiving

Description of the Banner F04 training.

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