Student Support

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX:

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

"Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution:

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately. You have several options.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Check Mac OS Version

This page is to find out what MacOS you are running.

I can log into Blackboard, but I can’t see my course listed. What should I do?

First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts. Phishing is a social engineering problem.

Resolution:

Forward message to: spam@eku.edu
Ignore and delete the message.
NEVER click links in these email. If you do, run an antivirus scan immediately.