Student Support

Use secure networks, such as your cellular carrier network, EKU_SECURE, or a wire connection.

On Campus

Use a wired connection when practical.  Wired connections to the internet from on-campus computers, including lab computers, use the university's secure network.  These are always recommended on-campus for Blackboard (e.g., taking tests and quizzes) and confidential university work (e.g., financial information).

1. Open a browser on your computer and go to https://mymail.eku.edu then login
2. You will see the screen below then click Set it up now
   

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution: 

1. Forward message to:  spam@eku.edu
2. Ignore and delete the message.
3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

ISSUE: Find what version of Mac OS currently using

RESOLUTION:

1. Click the Apple icon in the top left screen.  Click About This Mac:
   
2. Your version number is located at the top of the windows that opens:
   

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware.  Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors. 

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.

Change Your Password if it is at Risk

If your password is at risk, you may need to change it more often.  Ask yourself the questions below to see if you need to change your password now.  Balance your answers with the need to have a password that you can remember without having to write it down.  If you have a strong, secure password that is easy for you to remember and you can use it with care, you may not need to change it as often as someone whose password is more vulnerable. 

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage: