Information Technology A to Z Index IT Service Support Request

IT Support

IT Services - Leaving the University

Leaving EKU? Whether you're about to graduate, retire, or take another job, take these steps to make your transition as smooth as possible.

Effective Wednesday, October 1, 2018, EKU IT--to remain in legal compliance with both Microsoft, Google, and our software vendors-- must remove access to Office 365, Google app services, and university licensed software as listed below.

Self-service Password Reset Option

General Password Information 

You may use the information on this page to reset your password.  Passwords expire every 180 days and can be reset through the Self-Service Password Tool but only after you enroll in Verification Code.
Your password:

Phishing Basics

Phishing is when a hacker tricks you into handing over your personal information like credit card numbers, usernames and passwords, social security numbers, etc.  Commonly they use “spoofed” emails, fraudulent websites, phone service calls, or phony text messages to full you.  Phishing is a type of

Comparison Chart - Microsoft Office 365 and G Suite for Education

Feature G Suite for Education Microsoft Office 365 for Education
Browser Chrome Internet Explorer / Edge
Word Processing Docs Word
Spreadsheets Sheets Excel
Presentations Slides PowerPoint / Sway
Email Gmail (not available at EKU) Exchange/Outlook 
Pages Sites (not available at EKU) SharePoint

Blackboard App Crashes on iOS 12 when Viewing Discussion Boards

ISSUE: Blackboard App Crashes on iOS 12 When Viewing Discussion Board Threads 

RESOLUTION: None, other than not updating iOS to 12.  If you upgrade and it crashes, you will need to use a PC to view discussion boards on Blackboard.

ETA on Fix: None as of Monday, September 24, 2018

Office 365 Account and Login Information

Your Account Credentials

You will authenticate your Office 365 account like you do your G Suite for Education account, with your full EKU email address and password:


Apps and Software Security

Apps and software are what run on our PCs, phones, and other mobile devices.  They allow us to do our work, complete school assignments, access entertainment and connect with the world.  They are also easy ways for criminals to gain access to your devices and the information stored on them.

Employees Leaving the University

Employees Leaving University for another job

NOTE: Students must have taken a credit course.

Blackboard Course Tile Images

ISSUE: Blackboard course tile image and course banner image resizing issues


Clone of VPN

This article is a placeholder

Please visit


We have all seen bullying in real life.  But bullying can happen online too.  Electronic or cyberbullying is when harm is inflicted through electronic media (e.g., text messages, cell phone pictures & videos, email, chat rooms, etc.) to threaten, harass, embarrass, socially exclude, or damage reputations and friendships.

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook/OWA system


Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Network Security

Most devices today need an internet connection to be useful but anyone can set up a free Wi-Fi network and fool you into handing over your personal data.

Best Practices

Know or verify who owns Wi-Fi or wired networks before you connect

Social Media Security

Social media is here to stay—we connect with family and friends, brands, industry leaders, politicians, and even celebrities.  But social networks make it easy for criminals to find out information about you and even infect your computer with viruses and malware.

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile


Blackboard Ally Score Indicators

Accessibility Scores

The score indicators are only shown to the instructor as a way to help them improve their accessibility score for their course documents.

Ally checks accessibility for your new and existing course content.  To measure accessibility, Ally assigns your content an accessibility score.  Each score is composed of both a numerical number and a colored gauge that reflects the number.

Social Engineering

Social engineering is the art of manipulating people into giving up confidential information or access to restricted areas. Their attacks can come through emails, text messages, over the phone, via social media, in person, and more.  Someone launching a social engineering attack won’t ask one person for the entire information they need.  Instead, they will gather a lot of seemingly harmless information from many sources and use it to look legitimate.

Protect Your Privacy

Your personal information is as valuable as money.  As such, you should value and protect it.  Your PCs and other devices connect to the world but are loaded with personal information about you—contact, photos, videos, locations, financial data, etc.

G Suite Course Kit Assignment Tool: Student Checking Grades

  1. When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.  If you click the gray 'View my grade' button you will see your grade.
    When you receive a grade on an assignment in Google Course Kit, you will receive an email and you will see it on your Blackboard Stream.