Student Support

myMail: Students

Accessing student email (myMail). All official email communication will be sent to a student's myMail address.

Self-service Password Reset Option

How to reset password for employees and students

Passwords & Accounts: Students

Username and password (myMail and Blackboard) information for EKU Students.

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY (Creating a Strong Password)

Log in to EKU Direct.
Click the Personal Information tab.
Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link

Students: Microsoft Office 365

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Disable Automatic Updates in Mac Office

ISSUE: Want to disable automatic updates in Mac Office

RESOLUTION:

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Check Your Financial Aid

This article discusses how to check your financial aid with myEKU.

Blackboard Training Videos

Staff at EKU have put together a number of training and tutorial videos for a variety of topics in Blackboard. These videos are often interactive, and work on both computers and mobile devices.

Created by EKU Information Technology:

Attendance Tool - This training covers use of the Attendance tool available in all Blackboard courses

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Blackboard: Instructor Basics QUICK START guide

Quick Start Guide for new Faculty Blackboard users at EKU.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

View or Print Your Schedule

This article discusses how to view or print your schedule in myEKU.

Cloud Printing

How to print to various printers on campus from your personal computer.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems. If you have already chosen your major, we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines.