Email Support

Self-service Password Reset Option

How to reset password for employees and students

Passwords & Accounts: Students

Username and password (myMail and Blackboard) information for EKU Students.

Students: Microsoft Office 365

All registered EKU students have access to Microsoft Office 365 Pro Plus for free.

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Configure EKU myMail on Mobile Devices

How to configure EKU myMail on mobile devices

Spam Filter-Employee Email

Information about spam filtering at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Information Technology Checklist: New Employees

IT checklist for new employees.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX:

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

"Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution:

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately. You have several options.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts. Phishing is a social engineering problem.

Resolution:

Forward message to: spam@eku.edu
Ignore and delete the message.
NEVER click links in these email. If you do, run an antivirus scan immediately.