Information Technology A to Z Index IT Service Support Request

Email Support

Backup & Retention Policy

Time parameters for backups for various IT systems. This is a short list of important systems and the backup policies for each.

My EKU

Login to EKU is a quick link to email, myEKU and more.

The New OWA Interface

New interface for OWA with Exchange 2013.

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail).  Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Outlook 2013: Advanced Find

Outlook's Advanced Find feature allows you to search for EKU employees and students by multiple criteria. For example, you can get a list of administrative assistants, information technology staff or everyone who has an office in the Moore Building.

Lync Client: Calls & Transfers

Making calls with the Lync Client.

Recovering From Phishing-Students

Students, if you fall victim to a phishing email here are the next steps to recovery of your EKU email address/password.

Reset your password immediately.  You have several options.

Update/Change Verification Phone Number and Email - Student Password Self-Service

  1. Login to https://myapps.microsoft.com/.
  2. Click your profile image/badge in the top right of your screen, then choose Profile
    Click your profile image/badge in the top right of your screen, then choose Profile

     

Two-Factor Authentication (2FA) Setup

  1. Open a browser on your computer and go to https://mymail.eku.edu then login
  2. You will see the screen below then click Set it up now
    You will see the screen below then click Set it up now

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Outlook 2013: Quick Start Guide

This article discusses basic changes in Outlook 2013 from previous versions.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

Spam Filter-Student Email

Creating a Rule in myMail to Control Spam

If spam is an issue in your inbox, here is one way to control that by creating an email rule.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Outlook MailTips

IT enabled MailTips in Outlook on Monday, October 9, 2017.  This is to help avoid common, but potentially costly or embarrassing mistakes.  MailTips alerts can be triggered by actions including clicking Reply All to a large recipient list, sending sensitive information to someone outside your organization, or sending a message to someone who is out of office.

Example:

MailTip

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

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