Information Technology A to Z Index IT Service Support Request

Help Desk Support

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Remote/VPN into a Computer

Directions for remoting into a computer.

Using Software Center to Install Programs

How to install software safely using Software Center for EKU faculty and staff computers.

Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Check Room Availability

How to check to see if a room is available to reserve.

Lync Phone: QUICK START Guide

In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

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