Information Technology A to Z Index IT Service Support Request

Help Desk Support

Passwords & Accounts: Students

Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY    (Creating a Strong Password)

  1. Log in to EKU Direct.
  2. Click the Personal Information tab.
  3. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link 

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

SSLVPN Setup (PC)

Instructions to set up SSLVPN on a PC.

Remote/VPN into a Computer

Directions for remoting into a computer.

Using Software Center to Install Programs

How to install software safely using Software Center for EKU faculty and staff computers.

Check Room Availability

How to check to see if a room is available to reserve.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Lync Phone: QUICK START Guide

In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.

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