Help Desk Support
Username and password (myMail and Blackboard) and User ID and pin (EKU Direct) information for EKU Students.
Log in to
EKU Direct. Click the
Personal Information tab. Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link
This article discusses passwords and accounts for EKU employees.
IT checklist for new students at EKU.
Options and support for smartphones, tablets, and other mobile devices for students on and off campus.
Information about spam filtering at EKU.
Instructions for setting up email on iOS phones and mobile devices for employees.
Instructions for setting up employee email accounts on Android phones and mobile devices.
Instructions for students and employees setting up wi-fi on iOS phones and devices.
Resources and information for using smartphones and other mobile devices for EKU employees.
Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
Instructions to set up SSLVPN on a PC.
This article discusses the student printing procedures at EKU.
Directions for remoting into a computer.
How to install software safely using Software Center for EKU faculty and staff computers.
How to connect to another computer using Remote Desktop Connection.
How to check to see if a room is available to reserve.
In case IT missed setting up the new phone in your office. Here are a few tips to get you started with your LYNC phone.
Two-page PDF Handout
A special malware protection mechanism has been installed on EKU laptops. That software, called PoweBroker, provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.