IT Support

Grade Center display has too much white space for the headers

Issue: Grade Center display has too much white space for the headers.

Diagnosis: Some column has a name that extends to several lines, forcing all the columns to have big white space.

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Handling Images in Blackboard Tests

1. Add images to test questions

The Bb Test Canvas lets you add images directly to any test question. While you are creating or editing a question, the third toolbar on the Question Text box has a button to “browse” for the image. First, put your cursor in the Question Text where you want the image to appear, and then click the Insert/Edit Image button.

Hide Courses No Longer Teaching/Delete previous instructors from courses

ISSUE: You are no longer an instructor in a course in Blackboard and no longer want to see the course on your course list (#1, below). You are a new instructor and want to remove the old instructor from a course (#2-7, below)

FIX:

How do I enroll a security key in Microsoft Multifactor Authentication

Obtain Your Security Key

You can reach out to the IT Service Desk (employees) or IT Geeks (students) about obtaining a YubiKey.

If you prefer to purchase one, you can by going to the YubiKey website.

How to connect to the Wireless Network

Wireless network setup for Windows, Mac, Linux/unix-based, IOS (iPhones), and Android Phones.

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts. Phishing is a social engineering problem.

Resolution:

Forward message to: spam@eku.edu
Ignore and delete the message.
NEVER click links in these email. If you do, run an antivirus scan immediately.

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

I can log into Blackboard, but I can’t see my course listed. What should I do?

First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Identity Theft

Identity theft is a crime in which a criminal uses personally identifying information, such as a credit card number or Social Security number, to assume someone else’s identity to commit fraud or other crimes. Often the victim is left with bills for items not purchased, poor credit records, and sometimes arrests for crimes committed by someone else. It can take months of work and thousands of dollars to repair the damage caused

Information Technology Checklist: New Employees

IT checklist for new employees.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Instructions for sharing videos in Blackboard through Teams

EKU Offers faculty to create a Microsoft Team for their class in Blackboard.

Instructor can't see controls in Blackboard (Edit Mode is OFF)

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

Interpreting Blackboard SafeAssign Reports

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

JAMF Self-Service

There are several ways to access self service. You will only have self service if you are connected to jamf, the mac management system.

One is on your dock, you will see an icon of the colonel.

It may have a number on it if we have sent out a notification for a piece of software, but most of the time, it will just be the colonel.

Join a Microsoft Teams meeting in Outlook

This knowledgebase articlet will explain how to join a Teams meeting from your Outlook calendar

Less Phishing & Spam with Office 365 Advanced Threat Protection (ATP)

EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon. In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.