Information Technology A to Z Index IT Service Support Request

IT Support

Technology Travel Tips

When traveling, electronics security is very important. Some tips:

Authentication FAQ (Microsoft Authenticator)

Question: Which version of the Authenticator app should I be using?
Answer: We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest Android and iOS version for the best authentication experience.

Comparison Chart - Microsoft Office 365 and G Suite for Education

Feature Google for Education Microsoft Office 365 for Education
Browser Chrome Internet Explorer / Edge
Word Processing Docs Word
Spreadsheets Sheets Excel
Presentations Slides PowerPoint / Sway
Email Gmail (not available at EKU) Exchange/Outlook 
Pages Sites (not available at EKU) SharePoint

Protect Your Privacy

Your personal information is as valuable as money.  As such, you should value and protect it.  Your PCs and other devices connect to the world but are loaded with personal information about you—contacts, photos, videos, locations, financial data, etc.

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

Types of Blackboard Content

Log into EKU Blackboard site using your EKU email username and password.

On the left-hand menu, click the Courses link then click the course you want to add content to:

Office 365 Account and Login Information

Your Account Credentials

You will authenticate your Office 365 account like you do your G Suite for Education account, with your full EKU email address and password:

Signin

Copying Course Material in Blackboard

If you want to move content from one Blackboard course to a separate course:

Social Engineering

Social engineering is the art of manipulating people into giving up confidential information or access to restricted areas. Their attacks can come through emails, text messages, over the phone, via social media, in person, and more.  Someone launching a social engineering attack won’t ask one person for the entire information they need.  Instead, they will gather a lot of seemingly harmless information from many sources and use it to look legitimate.

G Suite Course Kit Assignment Tool: Initial Setup

Google Course Kit integration with Blackboard allows instructors to take up assignments into their Google Drive and send grades to the LMS.   The initial setup steps below would need to be completed in each course to create the Google Drive folders.

Secure Your Data

Everyone is responsible for sensitive data—from banking information to student grades.  We have our personal sensitive data and university sensitive data. Unlocked workstations, unencrypted data on mobile devices, and unsecured wireless networks make data vulnerable to loss, identity theft, and sensitive data breaches.

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

G Suite Course Kit Assignment Tool: Student Submitting Assignments

  1. Login to Blackboard.
  2. Go to the class where you have an assignment.
  3. If the assignment is using Google Course Kit, you will also need to sign into your EKU Google account.  NOTE: You should log into the EKU Google Account first.  When you click on the assignment in Blackboard, you'll be prompted to log in.  Click the 'Sign in' button.

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted.This will show you how to set up your new Office365 email on the Outlook email app

Blackboard Announcements

Annoucement are an ideal way to post time-sensitive information critical to course success.  Add announcements for these types of activities:

Compromised Accounts

A compromised EKU account is one accessed by a person not authorized to use the account.  Criminals and hackers target EKU users to gain:

Group or ungroup messages in your Inbox

This article explains how to remove the Focused Inbox in Outlook in Office 365

Pages