IT Support

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The VPN client can be downloaded by going to https://sslvpn.eku.edu  and authenticating with your EKU email address and password if prompted.

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Blackboard is EKU's learning management system (LMS):

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor authentication (2FA).  Two-factor verification helps you access your accounts more securely.   No more getting a phone call, or receiving a text code to sign-in!  Another great thing, you don't need an internet connection to use (after the initial setup). Available for download from:

Respondus LockDown Browser (LDB) is a tool that you can enable in your Blackboard course to perform a somewhat automated form of test proctoring.  LDB is a web browser that will prevent students from opening other programs or going to other websites besides EKU's Blackboard.  NOTE: Respondus Monitor is an option within LDB that automatically records the students' monitor display and their webcam.   

EKU IT is pleased to announce that we will be enabling Office 365 Advanced Threat Protection (ATP) on our Microsoft systems soon.  In addition to other protections already in place, ATP helps protect the EKU community from malicious attacks by providing better spam and malware protection for email, SharePoint Online, OneDrive, and Microsoft Teams.