IT Support

Blackboard Annotate

Which EKU services and apps require it?

EKU systems fall into one of 2 categories:

Why does EKU require students to 2FA/MFA

Is this really necessary?

Although the two-factor/multi-factor authentication process is designed to be as quick and painless as possible, you may find yourself wondering "is this really necessary?" or "Why does it apply to me?" if that's the case, read on to learn why.

Have you Ever...

Quick Tips: Updated Content Editor for Blackboard Learn Original Experience and Original Course View

There are lots of great reasons to like the updated Content Editor in Blackboard Learn. Adding content has been simplified, and it works better on both hand-held devices and larger screens. There are several improvements for accessibility and some new features, too. Besides some updated tool icons, there are also some changes in behavior to know about.

Change Teams Ringtone

Issue: I want to change the ringtone in Microsoft Teams

Resolution:

Hide Courses No Longer Teaching/Delete previous instructors from courses

ISSUE: You are no longer an instructor in a course in Blackboard and no longer want to see the course on your course list (#1, below). You are a new instructor and want to remove the old instructor from a course (#2-7, below)

FIX:

Instructor can't see controls in Blackboard (Edit Mode is OFF)

ISSUE: Instructor can't see controls in Blackboard (Edit Mode is OFF)

RESOLUTION:

What devices and methods can I use to authenticate?

The column headings in the following table are the types of devices that can be used for multifactor authentication. The row labels list authentication methods. Together, they should which methods of authentication are available for each device.

Explanations of an authentication method is briefly explained below the table.

Forwarding Email as an Attachment

ISSUE: I need to forward an email as an attachment from the Outlook Client or Outlook Web App (OWA)

FIX:

Forwarding Email as Attachment in Outlook Client (Windows)

Google Workspace for Education Storage Limits

Effective January 2023, Google has implemented a paid Google Workspace subscription package for universities and will no longer be free, unlimited storage.

This storage space covers both Google Drive and Google Photos.

Setting Up OneDrive - Mac

Installing the OneDrive app (if you already have this app, go to the next section)

Open the App Store
Search for OneDrive
Install the OneDrive app from Microsoft

Blackboard Email Blocked on Student Accounts

How to check for blocks in email preferences:

Undo an email block on donotreply@blackboard.com & do-not-reply@eku-live.blackboard.com & do-not-reply@eku.edu

Instructions for sharing videos in Blackboard through Teams

EKU Offers faculty to create a Microsoft Team for their class in Blackboard.

Tool Availability in Blackboard Courses

To use any of the tools listed below in your Blackboard site, you must first enable the item(s) on your Tool Availability page. It’s easy: On your course menu, open Customization > Tool Availability. Scroll to the item and check the box(es). Click the Submit button to complete your work.

Using 2FA/MFA when traveling between time zones (DUO USERS ONLY)

Before you leave

Check your laptop settings to be sure the date, time, and time zone are set to update automatically.

If you have difficulty authenticating after crossing a time zone

Smart phone: Adding Microsoft Authenticator app

Navigate to https://mysignins.microsoft.com/security-info
On the Microsoft sign-in screen enter your EKU username+"@eku.edu" OR "@mymail.eku.edu" and click Next.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.

Copy Data to a Personal OneDrive Account

Students are eligible to copy their EKU data to a personal account.

Add a Phone Number/Landline for Use with Multifactor Authentication

Navigate to https://mysignins.microsoft.com/security-info
Select +Add sign-in method
Which method would you like to add?
Select Phone from the dropdown menu

Transfer OneDrive Data to Another Person or Group

The simplest method to copy your OneDrive data to one or many others is to create a team in Teams. Add each person who needs access as a member of the team Then move the files to the new team.