Information Technology A to Z Index IT Service Support Request

Employee Support

Employees Leaving the University

Employees Leaving University for another job

NOTE: Students must have taken a credit course.

Set up self service password reset

ISSUE: I need to set up self service password reset.

FIX

Clone of VPN

This article is a placeholder

Please visit https://it.eku.edu/support/remotevpn-computer

Troubleshooting a Network Connection

Issue: Network speed or connection issues (Residence Halls and around campus)

Fixes:

Windows 7 Warning

ISSUE: Microsoft support for Windows 7 will end on January 14, 2020 so IT will be alerting individuals using Windows 7 to bring PC to the Service Desk for an upgrade to Windows 10.  They will receive this message after they login to their facultystaff account.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

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