Information Technology A to Z Index IT Service Support Request

Employee Support

Checking Email Rules - Outlook/OWA

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU faculty Outlook/OWA system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Employees Leaving the University

Employees Leaving University for another job

NOTE: Students must have taken a credit course.

  Lose access to:

 

Office365 Email Migration - iOS Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native iOS email app

Clone of VPN

This article is a placeholder

Please visit https://it.eku.edu/support/remotevpn-computer

Office365 Email Migration - iOS Instructions for the Outlook App

Skip adding additional accounts if prompted.This will show you how to set up your new Office365 email on the Outlook email app

Windows 7 Warning

ISSUE: Microsoft support for Windows 7 will end on January 14, 2020 so IT will be alerting individuals using Windows 7 to bring PC to the Service Desk for an upgrade to Windows 10.  They will receive this message after they login to their facultystaff account.

Office365 Email Migration - Android Instructions for the Outlook Mail App

This will show you how to set up your new Office365 email on the Outlook email app

Office365 Email Migration - Android Instructions for Native Mail App

This will show you how to set up your new Office365 email on the native Android email app
 

Before Email Migration to Office 365

On the day EKU IT will be migrating your email account to the Office 365 cloud you will receive this message.  Note: Your voicemail will not work (getting or checking messages) during this process.

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system.  Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

I am a new employee and require a computer

For all new employees, your supervisor will need to reach out to Amy Graham in IT to discuss computer needs.

We will need to know if you are full-time or part-time and if your department has a computer for you to use already that may need to be setup for the new employee.

At this time we can also discuss software requirements.

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