Information Technology A to Z Index IT Service Support Request

Accounts, Access & Passwords

accounts

What is your EKU User Account?

All students, faculty, staff, and authorized guests at EKU are provided with a username and password when they join the university.  Your EKU User Account (sometimes called your e-key [electronic key] is your online identity at EKU.  They will help you be successful.

Your EKU user account permits secure access your EKU email, computer lab equipment, printing services, secure campus Wi-Fi, Office 365, Google apps, library databases, and much more.


Basic Accounts

Are you a student, faculty or staff member who is new to EKU?  You now have access to several basic accounts.

  • myMail (email for students) - this username/password combination allows you to authenticate to most University resources
  • Exchange (email for faculty and staff)
  • Active Directory (faculty and staff email username/password login) allows you to authenticate to most University resources
  • EKUDirect - (this portal is your gateway to accessing and managing academic, administrative information and services quickly and easily) - the User ID/PIN are unsynchronized and different from your email username and password.

 


Manage Your Account Recovery Options

  1. Enrollment in Security Questions 
    -You must select one [1] security question and provide an answer to it. [EKU DIRECT > Personal Information >  Change Security Question]
    -Capitalization will not affect your answers.
    -You have a set of questions to choose from, provided by IT, or you can choose your own question

  2. Enrollment through Verification Code.

    -This method will allow you to register an alternative email address or smartphone number to receive a recovery code.
    -The email address or smartphone number you choose should be on that you can reliably access.
    -Please use an email address that is not your EKU (employee or student) account.  The domain must be different from @eku.edu or @mymail.eku.edu
    -Once you have registered an alternative email or smartphone number, you will see the screen with your listed registered email address.

  3. Enrollment in Two-Factor Authentication (2FA). **Coming fall 2019 for EKU students**
    …add here…


Account Responsibilities

By receiving and using your EKU accounts, you accept certain responsibilities and standards for computer use, which apply to all EKU computing resources.

By accepting your EKU computing accounts, you agree to observe the responsibilities and standards outlined in the Code of Ethics for Computing & Communication


Passwords

You can change your password in various ways:

Self-Service Password Tool 

You may use the information on this page to reset your password.  Passwords expire every 180 days and can be reset through the Self-Service Password Tool but only after you enroll in Verification Code.

Your password:
Must be at least 10 characters long [Did you know it would take 16 billion times longer to crack a 16-character password compared to an 8-character password?]
Cannot contain any part of your name or username
You cannot reuse your previous three passwords
Must contain at least one [1] of these: UPPERCASE LETTER, lowercase letter, number, symbol [For example: !  @  #   $]
Should not contain any character more than twice in a row
Should not be a palindrome [the same forwards as backwards]
We highly recommend a “passphrase” [https://it.eku.edu/support/passphrases]
We also recommend using a password manager/vault [For example: LastPass or 1Password]
 
The self-service password tool resets the Microsoft Azure password for students and employees on these accounts:
Email
BlackBoard Learn
Google Drive/Apps
Microsoft OneDrive/Apps
SharePoint
CAS

Students:

a. Email: On the myMail login page or in EKU Direct under 'Personal Information'.
b. EKU Direct: You may email a request to have your PIN reset through your EKU email account to registration@eku.edu or come in person to either the Registrar's Office on the main campus (Whitlock 239) or the Resource Center/Information Desk at any of the extended campuses.  If you come in person, you will need to bring a photo ID.  Telephone requests to reset your PIN cannot be accepted.  This may take up to two business days.

Faculty:

a. Email: (Option 1-You know your password and it hasn't expired): Select CTRL+ALT+DEL buttons simultaneously after logging into your computer--NOTE, be sure it's on a campus network line then select 'Change a password' or Login to owa.eku.edu, select the wheel in the top right corner and choose 'Change password'  (Option 2-Your password has expired): Contact the IT Service Desk at 859-622-3000 to reset your password.
b. EKU Direct: Please contact the administrative assistant in your dean's office.

Staff:

a. Email: (Option 1-You know your password and it hasn't expired): Select CTRL+ALT+DEL buttons simultaneously after logging into your computer--NOTE, be sure it's on a campus network line then select 'Change a password' or Login to owa.eku.edu, select the wheel in the top right corner and choose 'Change password'  (Option 2-Your password has expired): Contact the IT Service Desk at 859-622-3000 to reset your password.
b. EKU Direct: Please contact Human Resources at 859-622-8660.  If you have forgotten your PIN and are unable to answer your security question, you must
to got Human Resources in Jones 203 with a picture ID to have the PIN reset.

Make sure you have chosen a password that is difficult to hack.  Get tips on a strong password.


EKU Password Policy


Two-Factor Authentication (2FA) 

COMING SOON!


Need Help?

If you require additional assistance, please call the IT Service Desk at 1-859-622-3000 or email support@eku.edu with any questions.  Please include your telephone number when calling and/or sending email inquiries.

 

Inside Look

Recover Your Account
Coming Soon: Recover Your Account
EKU IT will be deploying the Microsoft Account Recovery tool for faculty, staff, and students on Wednesday, May 29.  This will allow users who have...
Summer Travel
Be sure your devices are travel-ready!
You do all you can to protect yourself and those you love during summer travel--sunblock, sunglasses, etc.  Don't forget to also protect your d
Subscribe to Inside Look