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Two-Factor Authentication (2FA)


What is Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) adds a second layer of security to protect your account. Users must go through two layers of security before being granted access to an account or system. 2FA increases the safety of online accounts in the event that your password has been compromised.

Why did this happen?

Many online services now require customers to use this feature, and 2FA provides better security for your account and should reduce phishing email attacks.

What should you expect?

Your login experience will still require your password, but you will also have to take one additional step to confirm your identity.  That additional step would be one of the following: 

  • Receiving a text message code that you have to enter at time of login
  • Responding to a prompt that you get on your smartphone (this is provided by an app called Microsoft Authenticator available on the Apple Store or Google Play Store) – this is the option IT recommends

·         Possibly doing nothing extra.  Reasons you might not always be prompted for your 2FA:

o    Trusted location – if you are connected to EKU’s network

o    "Don't ask again for 14 days" – if you see this box and it is checked when logging in

What do you need to consider ahead of time?

  • Go ahead and register to set up your two-factor settings per the instructions at
  • Register when you are in front of a computer and have your phone available.

·         If you are often in areas of poor cell phone coverage, you should use the Microsoft Authenticator app. It can work in the absence of internet access.

If you have any questions, you could contact us at the IT Service Desk (859-622-3000), Twitter (@EKUITColonels), or the IT Service Desk Facebook (@ekuitservicedesk).​
Published on August 29, 2019